SUMMARY:
As a member of the Global Logistics team within Teradyne’s Customer-Team Support Organization you will be responsible for order management to support customer orders.
- Order Management covers product inquiry, simple technical inquiry, sales quotation, order placement, validation, confirmation, sourcing, order processing, shipment, delivery, follow-up on billing and AR in coordination with Field Engineers, PSG & Planners.
ACCOUNTABILITIES: Including the following and other duties may be assigned.
- Parts Order
- Quotation Issue as requested: Per-transition (Exchange & Repair), Purchasing.
- Order entry for customers via email, call.
- Resolve the delivery issues, ensuring that all required and pertinent information regarding each customer’s internal delivery process.
- Instructing parts shipment to warehouse using the system.
- Update weekly defective list for outbound.
- Update and properly close A1 (not-returned defective parts) issue through coordination with the customer and internal team.
- Responsible for general communication related to domestic customer order processing.
- Request data changes and corrections within Call Center operations to overseas personnel.
- Report daily warehouse operation data to overseas management team (data input into system + report via email)
2) Miscellaneous Issue
- Escalate customer service issues to Field team members.
- Wrong part shipment & damaged shipment report.
- Monthly update: Part usage.
- Support part usage for TSA agreement as required by division
COMPETENCE:
- Minimum Education
- BA/BS in related filed of discipline or equivalent
- > 3 yrs Experience in relevant field
- Oracle system, Reflection for UNIX (Merlin) experiences is a distinct plus
- Skills Required
- Ability to work on own initiative and under pressure in order to achieve deadline.
- Knowledge of international trade, logistics process, customs clearance.
- Knowledge of word processing software and Excel preferred and understanding of relevant computer software applications.
- Convey information clearly and effectively both written and verbal in English.
- Strong problem solving skills on unexpected occurrences.
- Must demonstrate strong aptitude for customer service.
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