POSITION SUMMARY
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
管理職を補佐し、従業員のトレーニング、モチベーション向上、およびコーチングを行う。また、「公正な待遇の保証（Guarantee of Fair Treatment）」および「オープンドア・ポリシー」に関する相談窓口として、模範となる行動を示し、最初の連絡先としての役割を果たす。会社の方針および手順を遵守し、事故、負傷、危険な作業環境を管理者へ報告する。安全研修や必要な認定を完了し、制服および身だしなみを常に清潔かつプロフェッショナルな状態に保つ。機密情報を適切に管理し、会社資産を保護する。
会社の基準に従ってすべてのゲストを歓迎し、礼儀正しく対応する。ゲストのニーズを先回りして把握し、適切なサービスを提供する。また、心からの感謝の気持ちをもってゲストをお見送りする。
明確かつプロフェッショナルな言葉遣いでコミュニケーションを行い、文書を正確かつ完全に作成・確認する。電話応対においても適切なビジネスマナーを遵守する。
他者と良好な職場関係を構築・維持し、チームの共通目標達成を支援する。従業員からの意見や懸念事項に耳を傾け、適切に対応する。品質基準および期待されるサービス水準を遵守する。
なお、一部の州・地域では、本職務に就くために追加のライセンスまたは登録要件が求められる場合がある。
小さな文字を含むさまざまな形式の情報を読み取り、目視で確認する能力を有すること。器具、設備、機械類の不具合や欠陥を目視で点検できること。コンピューターやPOSシステムを使用して業務関連情報を入力・検索できること。
業務上必要な場合には、走る、歩く、早足で移動するなど、状況に応じた速度で行動できること。長時間または勤務時間全体にわたり、立つ、座る、歩くといった動作が可能であること。
補助なしで50ポンド（約23kg）以下の物品を持ち上げる、運ぶ、押す、引く、配置することができ、75ポンド（約34kg）を超える物品については補助を受けながら取り扱うことができること。
さまざまな大きさや重量の物をつかむ、回す、操作することができ、細かな手作業や手と目の協調動作を必要とする作業を行えること。狭所、閉鎖空間、高所を移動できること。また、傾斜面、不整地、滑りやすい場所、階段やサービス用スロープの昇降ができること。
頭上や膝下へ手を伸ばす動作を含め、前かがみ、ひねる、引く、しゃがむといった動作ができること。
その他、上司から指示された合理的な業務を遂行すること。
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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