The Corporate and Workplace Solutions Division (CWS) is comprised of Corporate and Workplace Solutions and the Office of Global Security. Our team focuses on commercial management, client support, advisory solutions, strategic planning, risk management, people security, real estate strategy and the enablement of collaboration and productivity tools across the firm.
Corporate and Workplace Solutions
We deliver a world-class work experience and environment, managing the firm’s corporate real estate strategy, client engagement solutions, essential commercial and risk management functions and flexible digital workstyles that drive the firm’s operating efficiency and productivity.
How We’re Organized
Real Estate - Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include Real Estate Strategy, Real Estate Development and Facilities.
Spend Management - Aligns all commercial advisory and risk management functions that drive operating efficiency. Departments include Product Finance, Strategic Sourcing, Third Party Governance, Procure to Pay and Infrastructure & Transformation.
Client Engagement - Reflects partnership with internal clients in developing and delivering world-class solutions for the firm. Departments include Document Management, Events, Hospitality and Travel.
CWS Engineering - Aligns all engineering functions integral to the successful performance of the division. Departments include Digital Workplace, Client & Production Engineering, Corporate Engineering, Spend, Data & Automation and Product Success & Delivery Engineering.
Divisional Management (COO) - Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include Business Unit Management, Communications and User Engagement, Risk and Environmental, Social & Governance.
Reporting to the Client Engagement Lead in Tokyo, and Head of Event Management APAC, this role acts as a key member of the Hospitality Operations and Event Management team to:
Manage all virtual and face-to-face events for our Japan franchaise, and act as a relationship owner partnering with the business to develop and lead their event marketing strategy
Deliver excellence in Dining, Conference, and Reception Services in all offices in Asia Pacific
The role includes, but is not limited to:
Partners with lead business partners setting annual forecast, and be responsible for event commercial management, service excellence, best practices and innovation opportunities
Partners with vendor teams and is accountable for the oversight, management and execution of divisional events
Understand core goals and objectives of the businesses supported
Identify appropriate key stakeholders/groups/individuals in division to partner with
Responsible for building an accurate and thorough annual budget and adherence to that budget. Responsible for weekly approvals with global teams, monthly, quarterly and annual reporting
Develop brand and messaging strategy to maintain an overall brand strategy using firm resources
Work with client team on content and presentation guidance to build/develop the agenda, material design and speaker and presentation idea generation
Understand and lead protocol objectives for each event during both the planning and execution stages
Take ownership and be accountable for overall success of the event
Proactively follows-up with clients for feedback post events and provides team timely updates (on processes/procedures and best practices)
Hospitality Operational Management & Control
Support the seamless delivery of services across the different business lines, in adherence to Global Service Standars and the latest operating protocols
Partner with our vendors to deliver the best-in-class Hospitality provision. Build vendor relationship at a local level to ensure that GS continues to benefit from the broader relationship through working collaborating with the regional team
Build relationships with key business stakeholders to support the operation, drive improvement and maximize the impat of client interactions
Identify operating efficiencies and deliver a smarter service
Ensure operations meet the highest Health & Safety and food standards. Ensure adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
Contribute to the Real Estate projects, and drive Hospitlaity requriements supporting the design and operation of future amenity space
Support an integrated workforce experience across Client Engagement, looking for opportunities to connect services provided by different team
Collaborate with the HCM – Wellness and internal/external auditios and other similar stakeholders to ensure compliance with Hygiene, Health and Safety best practices
Operational vendor management - driving the seamless integration of vendor services to a ‘one team’ model
Supports and manages commercial relationships, service providers and strategic partners
Support the regional manager on the liasion with revenue partners on industry trends & relationship with firm clients
Supports the contract negotiation through RFPs
Vendor Management Office and Procurement Contract Management liaison for Tokyo
Protects the firm’s and business’ reputation
Adherence to compliance and regulatory requirements
Partner with the ESG team to sustainability across the Hospitlatiy and Events businesses and Tier 2 diverse vendor spend
5 minimum years of all-rounded experience as an operational manager with front of house hospitality experience in a 5 star environment, plus event management expertise
Personal integrity, initiative, leadership qualities and the ability to work as part of a team in an environment that demands excellence, time and energy
Serves as an effective role model/strong leadership skills
Ability to develop credibility with clients
Strong communication skills with proven ability to build and maintain relationships
Creative strategist and problem solver who delivers dynamic solutions
Proven track record of delivering service excellence
Fluency in English and Japanese
Strong communicator in business Japanese
Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
Exceptional time management skills and ability to adapt style as the situation requires
A strong sense of commerciality with sound negotiation skills
Results-oriented -- ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus
Knowledge in all aspects related to conferences and event management, including but not limited to budgeting, audio visual, stage production, registration, speaker management, and virtual event platforms
Experience in hospitality space planning a plus
Good knowledge of event venues in Tokyo highly beneficial