Christian Dior - Private Client Manager

職種
正社員
職務明細
Christian Dior G.K. is looking for Private Client Manager.
Goal of private client relations manager is to increase number of top clients & turnover with top segment clients while building long lasting relationships.
Engage & grow the top clients actively work with boutiques, using opportunities such as international events (fashion shows, high jewellery event and others), uber luxury event, hospitality programs offered by global team, local events, virtual bridges and haute couture projects.
All employees have great love and respect for Christian Dior. We have very open and international office environment, and we interact each other regardless of positions or ages.
If you have strong passion for fashion and are looking for a with great teamwork and friendly working environment, Christian Dior G.K. will be a great match!
Various career paths are available both at Christian Dior or with different brands within the LVMH group.
e.g.
- Increased responsibilities in line with growth of the company
- The same position in other LVMH group companies
スキル・資格

Fluent in both English and Japanese.

Extremely high communication skills especially skill to communicate with top clients.

Good project management skills to manage several events at a time.

Able to travel frequently.

Positive character with team spirit.

Able to deal with ambiguity and work under last minute changes and pressure.

Respect towards boutiques, customer-oriented mind.

Able to treat high-end clients with hospitality and elegance.

Interest in fashion, haute couture, craftsmanship.

Skill of Excel, Power Point, Word.
業務内容
This position reports to Retail Marketing & Client Development Senior Manager
International Events
Invite top clients to Paris or other countries for fashion shows & HJ launch event.

Selection of the clients with Retail, MD and Boutiques.

Planning and realize personalized trips and experience for each client, escorting to shows/dinners. Providing full hospitality.

Taking orders after the shows and consulting with boutiques /MD to follow up.
Number of International events per year. (minimum)
Women’s x 3, Men’s x 3, Haute Couture x2, High Jewellery x1
Local Event Support

Actively work with store to invite top clients to local big events (dinner, exclusive events, pop up stores, Gaisho events etc.)

Knowing the top clients of each boutique and offer Dior experience.
La Suite Dior (Hotel in Paris) ambassador in Japan

Become project leader of La Suite Dior in Japan, execute training to boutique staffs, handling booking, develop the best Dior experience to the clients who will stay there with global team and La Suite team.
Haute Couture Project

Become an Haute Couture project leader in Japan.

Very actively work with global haute couture team to take order, coordinate fitting, supporting boutiques and clients to offering the dream experience of Haute couture.

Need to serve customers directly with boutique staff.

Each haute couture project needs different approach and precise follow up from order taking to final delivery.

Setup virtual appointment with Paris team if necessary.
Virtual bridge - lead project, arrange and coordinate.

As a top client special service arrange Paris experience, such as Montaigne boutique appointment, restaurant booking and gallery booking. Not only Paris experience, but sometimes other countries where Dior has boutiques and events.
Other projects

Implement collaboration with external partners to recruit high potential clients (private banking, credit card holder etc.)

Know the top clients and able to share the qualitative & quantitative information to management and global team anytime.

Offer tailor made experience to top client to enhance engagement.
Sales & Budget management

Report these activities with sales result & return of investment.

Controlling the A&P budget together with Retail Marketing Manager.
その他
Christian Dior
Founded in 1947 in Paris. Ever since the first show, Dior has kept attracting people with the new look which is elegant, structured, and infinitely feminine. Dior has been a vocal supporter of gender equality and female empowerment and as part of the support, we launched mentorship program: Women @Dior
Women @Dior
A year long project that pairs female Christian Dior employees with female students interested in their area of expertise. This is designed to enable cross cultural, cross generational and cross functional interactions. At the International Women’s Day (March 8th, 2017), 200 female students from all over the world gathered at the head office in Paris and enjoyed touring the maison’s atelier, along with the brand’s newly opened state-of-the-art archive facility: Dior Héritage.