PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
The goal of the eCommerce (eCom) team is to deliver one integrated consumer journey to create a premium and seamless experience so that we not only meet their expectations, but also exceed them while meeting our targets when a consumer leaves our touch point.
The Manager Post Order Operations will manage the customer journey beginning at checkout until the order is fulfilled. The Manager Value Chain Management will have a passion to drive improvements across our digital platforms resulting in incremental revenue for our eCommerce business and the improved performance of our brand experiences. The Manager Value Chain Management shares your experience in creating out-of-the-box designs and manage the optimization programs and positive results that you have brought to the business. The ideal candidate will have a good understanding of web analytics, project management, and consumer brand commercial experience. Our goal is to evolve the site and consumer experience so that we not only meet consumer’s expectations but also exceed them when consumers leave our touch point - this role is the key for delivering on this goal.
The Manager Value Chain Management will liaise with the global and local teams both internally and externally to ensure the smooth integration and daily operations of this function.
Working in a cross-functional environment, the Manager Value Chain Management will also be responsible for coordinating troubleshooting with cross-functions including order related CS inquires and will be a liaison with Supply Chain Management (SCM) to manage shipping capacity based on the sales plan.
KEY RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
KEY RELATIONSHIPS:
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