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Supplier Relationship Management (SRM) – Manager/Senior Manager
Supplier Relationship Management is responsible for actively managing strategic and key suppliers across the full contract lifecycle. From pre‑contract support through post‑contract execution, to protect value, reduce risk, and strengthen long term partnerships.
The opportunity
We're looking for a Manager/Senior Manager who will be responsible for the successful execution of supplier management activities across the contract lifecycle. The incumbent will manage commercial, contractual, performance and governance activities for strategic supplier engagements, ensuring supplier performance, contract compliance, service quality and value realization.
This role requires strong analytical, commercial and presentation skills to develop executive dashboards, supplier scorecards, governance reports and leadership presentations. The successful candidate will work closely with the broader SRM team, Sourcing Managers, Global Procurement Executives, Vendor Risk & Compliance Owners, Business Operations, EY IT, EY GCO, EY Finance and Supplier personnel to drive supplier performance management, service credit realization, invoice validation, change request governance, transformation initiatives, tool deployments, issue escalation management and continuous improvement while delivering measurable business value and fostering strong supplier relationships.
Your key responsibilities
- Lead strategic supplier relationships, governance forums, Quarterly Business Reviews (QBRs) and executive reporting to drive supplier performance, commercial outcomes and value realization.
- Act as the primary liaison between business stakeholders and suppliers, aligning performance expectations, contractual commitments and service delivery objectives.
- Organize and facilitate governance meetings, leadership reviews and steering committees, including preparation of presentations, briefing materials, scorecards and executive dashboards.
- Drive supplier performance management through KPI/SLA reviews, service credits, performance scorecards and contractual compliance assessments.
- Manage supplier risks, critical issues, escalations and corrective action plans (CAPA), ensuring timely resolution and sustainable outcomes.
- Provide data-driven insights and recommendations through supplier performance analysis, governance reporting and commercial reviews.
- Partner with Procurement, Finance, Legal, Risk, IT and supplier organizations to support governance, compliance, transformation and automation initiatives.
- Lead contract governance activities, including change requests, scope modifications, commercial reviews, invoice validation and value-leakage prevention.
- Support supplier due diligence, financial reviews, internal controls, audit requirements and compliance assessments.
- Drive continuous improvement, supplier optimization and transformation initiatives, including operating model changes, transitions and reverse transitions.
- Lead post-transition and post-transformation hypercare activities to ensure service stabilization, stakeholder readiness and business continuity.
- Track governance actions, commitments and dependencies, ensuring accountability and timely delivery of agreed outcomes.
Skills and attributes for success
- Strong communication, presentation and stakeholder management skills.
- Excellent analytical, critical-thinking and decision-making abilities.
- Experience in supplier governance, contract management, KPI/SLA management and service credit realization.
- Ability to advise senior leadership on supplier performance, risks and commercial opportunities.
- Strong commercial acumen with a data-driven and fact-based approach to problem-solving.
- Ability to work independently across multiple suppliers, stakeholders and global teams.
- Proven capability to influence decisions, challenge assumptions and drive supplier accountability.
- Collaborative and culturally aware, with a focus on continuous improvement and value realization.
To qualify for the role, you must have
- Bachelor’s degree in Business, Finance, Procurement, Technology or a related discipline; postgraduate qualifications and/or professional certifications are an advantage.
- 6+ years of experience in Supplier Relationship Management, Vendor Management, Contract Governance or Commercial Management within global organizations.
- Experience managing strategic supplier relationships, supplier governance, contract compliance, commercial reviews and change request management.
- Strong stakeholder management, analytical and presentation skills, with the ability to develop executive-ready dashboards, reports and governance insights.
- Experience in KPI/SLA management, supplier performance reporting, transformation initiatives, process improvements and automation programs
What we look for
- A person with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment.
- Opportunities to work with EY practices globally
What working at EY offers
At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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