New Business Strategist, Google Customer Solutions

Google (Tokyo, 日本) 13日前

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Experience in a customer-facing role working with digital advertising products (Google Ads, Google Shopping, Analytics, etc.).
  • Ability to speak and write in Japanese and English fluently.

Preferred qualifications:

  • Demonstrated experience in managing and customizing experience to a customer base.
  • Experience or knowledge of traditional media and planning.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
  • Comfortable with proactively reaching out to customers, and assisting them in adding value to their business. Ability to work autonomously with the demonstrated ability to lead, motivate, and work well with others.
  • Enjoy creative thinking and problem solving.

About the job

With a rapidly growing array of sales teams, it's important to have seasoned, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.

In the Kickstart+ team at Google, you will focus on driving customer long term sustainability for our large high-touch customers and for our newly acquired customers.



We believe that an effective onboarding, to increase the customer’s sustainability, can be achieved through attentive support and regular communications. In this role, you will use your strengths in product knowledge, consultative promoting, and account management. You will be responsible for managing the relationship with our acquisitions and same store team for Google's customer.



Understanding of the customer’s business goals and needs is essential in helping you to anticipate how decisions are made. Together with the customer, you will set the vision and the strategy for how their marketing plan can reach users.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

  • Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's customers.
  • Work closely with colleagues in New Business Sales (NBS) and Global Customer Solutions (GCS) Sales to deliver seamless customer handovers and ensure an excellent customer experience.
  • Implement creative ways to improve our customer’s advertising performance by tailoring and sharing performance-enhancing suggestions, and by promoting other Google products.
  • Provide strategic advice and help our customers get the best return on their advertising investment by working closely in a consultative role with customers.

Note:

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Japan due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

New Business Strategist, Google Customer Solutions

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