Job Summary
The Site ITOT Site Support Role is responsible for the configuration and maintenance of OT-relevant computing hardware, including workstations, switches, virtual machines, and displays. The role supports plant-wide SCADA and 3rd Party Skid and standalone control systems at the Millburn RLT site.
Key Responsibilities
- Collaborate with cross-functional teams to ensure smooth integration of IT and Automation systems.
- Participate in the development and execution of IT and Automation projects.
- Support 24x7 site operations after start-up.
- Schedule and perform routine maintenance and upgrades on IT hardware and software.
- Develop and maintain documentation for OT hardware system configurations, Standard Operating Procedures (SOPs), User Requirements Specifications (URS), Functional Specifications (FS), and Design Specifications (DDS/HDS/SDS).
- Assist in implementing security measures and protocols to protect IT and Automation systems.
- Set up and configure hardware supporting OT Industrial Control Systems, including network devices, switches, servers, and workstations in a GMP pharmaceutical environment.
- Provide technical support and troubleshooting for IT and Automation systems.
- Coordinate with vendors and external partners to resolve technical issues and procure required equipment.
- Participate in Operational Excellence and continuous improvement initiatives.
Requirements
Minimum Requirements
- Bachelor's degree in Computer Science, Information Technology, Automation, Engineering, or a related field.
- Minimum 5 years of experience in IT or Automation within a GMP pharmaceutical environment.
- Strong knowledge of networking protocols, hardware, and troubleshooting.
- Experience managing IT or Automation projects.
- Hands-on experience setting up and configuring network devices, switches, servers, and workstations.
- Familiarity with automation systems and their integration with IT infrastructure.
- Knowledge of GMP regulations, including 21 CFR Part 11 compliance requirements.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work independently and manage multiple tasks simultaneously.
- CCNA, MCSE, CompTIA A+, or similar certifications are an added advantage.
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