Okinawa Cards Ops Manager – JPN – TTS Client Operations

Citi (Okinawa, 日本) 19日前

Job Description

The key objective of this role is to ensure effective, robust & proactive management of Commercial Card Core operations and Customer Service teams. The role demands to manage Client On boarding, Back Office Maintenance, Reconciliation, Payments and Settlements and Customer service 24/7 team.

The role offers exposure to diverse areas within the bank - enabling the candidate to develop by interacting with in-country Product, Implementations, Technology. The candidate will have the opportunity to develop expertise in all aspects of Commercial Card Operations, and will play a highly visible and vital role in supporting the businesses through its vendor partners on innovating, developing, implementing and leading initiatives relating to Operations goals and objectives.

Responsibilities:

  • Managing commercial card teams (both core ops and service)
  • Mainly in charge of four major responsibilities focusing on below activities.
  • Card holder onboarding
  • Application processing core team management
  • Payments / Settlements team management
  • 24/7 customer service management
  • Dispute team management
  • Ensuring smooth execution with no operational error being aligned to in-country compliance and regulations.
  • Working with Cards Operations lead to define the operations framework and road map and implement it within key vendor partner frameworks and in-country teams.
  • To ensure all current state Citi processes are documented in a standard format.
  • Oversight of core business Controls functions
  • Align with Risk & Controls framework more broadly in Operations and Third Party Management
  • Identify and drive opportunities to standardize Citi processes using Process Excellence.

Process Excellence & Automation

  • To analyze and understand business requirements and create a plan of action to implement
  • Manage risks, issues or escalations for card related tasks
  • Ensure Controls are at the heart of processes and procedures, and are robustly achieved in the operational areas especially with vendor partner operations.

Qualifications:

  • 8-10 years of experience in a related operations management role
  • Knowledge and experience in Card business
  • Good understanding of Risk-related aspects of operational activities is essential
  • Experience of working in a matrix/multi-site environment
  • Proven experience in creating and implementing processes that result in improved business performance
  • Effective communication and analytical skills
  • Effective people management skills
  • Effective vendor management skills
  • Expert level proficiency in Windows, MS Project, MS Office (MS word, Excel, PowerPoint etc.)
  • Effective presentation skills
  • Relationship management and influencing competency.
  • Ability to work with intensity in a pressurized environment (multi-tasking is essential) and to retain sound decision-making judgement.
  • Must be proactive and prepared through own initiative to investigate issues with the minimum of information
  • Excellent communication with ability to engage at all levels, both verbally and through written materials
  • Self-motivated and core ability to drive result

Language Skills:

Bi-Lingual

Japanese – Native / Advanced level (Read, Write, Speak fluently)

English – Advanced level (Read, Write, Speak fluently)

Education:

  • Bachelor’s/University degree or equivalent experience

Work Location

  • Okinawa

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Okinawa Cards Ops Manager – JPN – TTS Client Operations

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