Okinawa Cards Ops Manager – JPN – TTS Client Operations

Citi (Okinawa, 日本) 19日前

Job Description

The key objective of this role is to ensure effective, robust & proactive management of Commercial Card Core operations and Customer Service teams. The role demands to manage Client On boarding, Back Office Maintenance, Reconciliation, Payments and Settlements and Customer service 24/7 team.

The role offers exposure to diverse areas within the bank - enabling the candidate to develop by interacting with in-country Product, Implementations, Technology. The candidate will have the opportunity to develop expertise in all aspects of Commercial Card Operations, and will play a highly visible and vital role in supporting the businesses through its vendor partners on innovating, developing, implementing and leading initiatives relating to Operations goals and objectives.


  • Managing commercial card teams (both core ops and service)
  • Mainly in charge of four major responsibilities focusing on below activities.
  • Card holder onboarding
  • Application processing core team management
  • Payments / Settlements team management
  • 24/7 customer service management
  • Dispute team management
  • Ensuring smooth execution with no operational error being aligned to in-country compliance and regulations.
  • Working with Cards Operations lead to define the operations framework and road map and implement it within key vendor partner frameworks and in-country teams.
  • To ensure all current state Citi processes are documented in a standard format.
  • Oversight of core business Controls functions
  • Align with Risk & Controls framework more broadly in Operations and Third Party Management
  • Identify and drive opportunities to standardize Citi processes using Process Excellence.

Process Excellence & Automation

  • To analyze and understand business requirements and create a plan of action to implement
  • Manage risks, issues or escalations for card related tasks
  • Ensure Controls are at the heart of processes and procedures, and are robustly achieved in the operational areas especially with vendor partner operations.


  • 8-10 years of experience in a related operations management role
  • Knowledge and experience in Card business
  • Good understanding of Risk-related aspects of operational activities is essential
  • Experience of working in a matrix/multi-site environment
  • Proven experience in creating and implementing processes that result in improved business performance
  • Effective communication and analytical skills
  • Effective people management skills
  • Effective vendor management skills
  • Expert level proficiency in Windows, MS Project, MS Office (MS word, Excel, PowerPoint etc.)
  • Effective presentation skills
  • Relationship management and influencing competency.
  • Ability to work with intensity in a pressurized environment (multi-tasking is essential) and to retain sound decision-making judgement.
  • Must be proactive and prepared through own initiative to investigate issues with the minimum of information
  • Excellent communication with ability to engage at all levels, both verbally and through written materials
  • Self-motivated and core ability to drive result

Language Skills:


Japanese – Native / Advanced level (Read, Write, Speak fluently)

English – Advanced level (Read, Write, Speak fluently)


  • Bachelor’s/University degree or equivalent experience

Work Location

  • Okinawa

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:


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Okinawa Cards Ops Manager – JPN – TTS Client Operations

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