Operations Analyst, Business Products and Operations

Full-time
Job summary
Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
The AWS RI Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of EC2 Reserved Instance transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.
Candidate must have English and Japanese language skills (oral and written).
Key Responsibilities
· Process Reserved Instance purchases and modifications
· Occasionally act as escalation point for Reserved Instance requests and issues
· Quickly establish root causes and communicate appropriately to internal stakeholders
· Vocally self-critical to allow for self-correction of errors
· Communicate effectively across all related channels to ensure transparency of process
· Occasionally retrieve and evaluate data using Excel and other data management/BI systems
Mandatory Requirement:
• Solid verbal and written communication skills, including ability to communicate effectively with both business and technical teams in both English and Japanese language.
• Solid data presentation skills, including ability to communicate effectively with both business and technical teams in both English and Japanese language.
This job is not eligible for immigration sponsorship.
AWS のグローバル チームの一員として、Operations Analystはリザーブドインスタンスの購入、変更などのトランザクションリクエストを担当します。このポジションでは、必要に応じて海外チームへ問題をエスカレーションし、業務フローや作業内容などにおける問題を解決し、SLAを満たしながら業務を遂行します。業務プロセス及びポリシーに従い正確にリクエストを処理する能力と、チケットキュー対応の経験がある、セルフスターターな方を探しています!
Key Responsibilities:
• リザーブドインスタンスの購入と変更を処理する
• リザーブドインスタンスのリクエストや問題に対して海外チームへエスカレーションを行う
• 根本原因を迅速に特定し、社内のステークホルダーに適切に伝達する
• 自身の間違いに対してVocally Self-Criticalになれる姿勢
• プロセスの透明性を確実にするため、すべての場面で効果的にコミュニケーションを行う
• Excel およびその他のデータ管理/BI システムを使用してデータを取得および評価する
Key job responsibilities
Process Reserved Instance purchases and modifications. Quickly establish root causes and communicate appropriately to internal stakeholders. Communicate effectively across all related channels to ensure transparency of process.
A day in the life
Process Reserved Instance purchases and modifications. Quickly establish root causes and communicate appropriately to internal stakeholders. Communicate effectively across all related channels to ensure transparency of process. Engage bi-weekly with global RIop teams to problem solve.
About the team
RI Operations works with business, sales, and support teams to facilitate customer RI and SP transaction requests. RI Operations ensures that requirements from AWS Finance, Legal, Security, Accounting, SOX Compliance and the Service Teams are adhered to in order to protect both AWS and its customers.
The APJ team is a high performance team located in both Tokyo and Sydney, in the last 12 months we have grown from two Operations Analyst to 6 people!