Associate DC Operation Engineer

VMware (Tokyo, 日本) 12日前

Associate Data CenterOperation Engineerは、マネージャやチームメンバーと密接に連携し、東京を拠点に活動します。主な責任は、東京と大阪のMDF/IDFと東京ラボのサーバの日々の運用をサポート、管理することです。また、この役割は、VMwareプラットフォームの採用と標準化に伴い、データセンターとITインフラストラクチャの技術を積極的に学習し、理解する必要があります。キーとなるのは、社内顧客とのあらゆるレベルでの関係性をドライブすることです。 

職務内容 

東京と大阪のMDF/IDFサーバルームと東京LABの管理とテクニカルサポート日々の運用を理解するために、シンガポールやインド在住のシニアIT DCオペレーションリードと協力します。また日本の社内SEのチームと連携し業務を推進します。 
 

  • IT ラボ内での業務 

  • 機器の設置、入出庫管理 

  • インストール/移動/追加変更(IMACS)、機器撤去 

  • 日本のラボ、データセンター内のIT機器の資産管理 

  • 機器室(ラボ)の管理、VMWARE LABへのアクセス管理。  

  • ミッションクリティカルな機器のインストールのスケジュール調整、各種ベンダーとの連携   

  • 東京ラボ内のvSphere、NSX、vSANをはじめとする各種VMware製品のインストールをLrラボユーザーの要望に応じて行う。 

  • ラボ内の全てのIT機器の定期的な事前チェックの実施 

  • ネットワーク、サーバ、ストレージ、ネットワークの故障の修理 

  • 顧客の要求に応じたストレージ、サーバー、ネットワーク機器のインストール、アップグレードのためのベンダーとの連絡。 

  • 日本国内及び国外でハンドリングされるHelpNow (障害チケット)の管理 

  • 問題を解決するために適切なアクションを取る 

  • NLYTE DCIM ウェブツールのようなラボ管理ツールに対して正確なエントリやアップデートを提供する 

  • すべての問題の所有権を持ち、未解決の項目のすべての詳細についてタイムリーにフォローアップ。 

必要な経験・スキル 

  • 情報処理関連選考の2021年3月卒業の新卒の方またはデータセンターの運用エンジニアで1~2年の経験をお持ちの方  

  • 英語と日本語でのコミュニケーション能力が高い方。 

  • 順応性があり、学習意欲の高い方 

  • IT ラボやデータセンターのインフラ、システム管理、サーバー/ネットワーク/ストレージのサポートに精通している方尚可 

  • チームで協力して仕事ができる 

  • 高いコミュニケーション能力と対人スキル 

  • 学士号を最低でも取得しているか、または同等の経験があることを証明した方  

以下のスキルセットを持っている方尚可 

  • VMwareの技術と製品に関する知識  

  • CCNAのようなネットワークの業界標準の認定 

  • VMwareの認定(現在のVCP 

必要なコンピテンシー  

  • 問題およびインシデント管理プロセスの知識 

  • 明確で構成の整った簡潔な方法で、書面でアイデアや視点を表現する 

  • 学習能力が高く、優れたチームプレーヤー  

Role:

The IT DC Ops Engineer works closely with IT DC Ops lead and team members and based in Tokyo. The prime responsibility is to support and manage Day to Day Activities of Tokyo and Osaka MDF/IDF and Tokyo LAB servers. In addition, this role proactively learns and understand Data Center and IT infrastructure technologies with VMware platform adoption and standardization. The Key is Driving relationships at every level with internal customers.

Responsibilities: 

  • Work with Sr. IT DC operation Lead to understand day to day operation of Tokyo and Osaka MDF/IDF server room and Tokyo LAB Management and technical support.
  • Work within IT LABS for
    • Equipment installation, managing to ship and receive.
    • Installs/moves/add changes (IMACS), equipment removal.
    • Asset management of the IT equipment within Japan IT LAB and data centers.
  • Manage Equipment rooms (IT LABS) and control the access to the VMWARE LAB. 
  • Schedule installations and work with various vendors for mission-critical equipment 
  • Installation of various VMware products including vSphere, NSX, vSAN in Tokyo LAB if requested by LAB users.
  • Conduct regular pre-checks on all IT equipment within IT LAB.
  • Break-fix for Network, Servers, Storage, networks.
  • Liaise with Vendors for Installations, Upgrades of Storage, server, network equipment as per customer requirement.
  • Monitor HelpNow queue for incidents and problems for local and Global Sites.
  • Consistently take the appropriate actions to resolve problems.
  • Provide accurate entries or updates to the LAB Management tools like the NLYTE DCIM web tool.
  • Take ownership of all customer issues and be timely in follow-up on all details of any outstanding items

Requirements:

  • Fresh Graduate or Engineer with 2-3 Years of Experience
  • Good written and verbal Communication Skills in English and Japanese.
  • Adaptable and progressive learner.
  • Highly competent and knowledgeable in the area of IT LAB and data center infrastructure, system administration, and support of Server/network/storage.
  • Ability to work collaboratively in a team environment.
  • Accomplished communication and interpersonal skills including the ability to interact

communicate

  • Bachelor’s degree as a minimum or demonstrated equivalent experience

Good to have below Skill Set:

  • Knowledge of VMWARE Technology and Products
  • Industry-standard Certification in Networking like CCNA
  • VMware Certification (Current VCP). 

Competencies: 

  • knowledge of Problem and incident management process.
  • Express ideas and points of view in written documents in a clear, well-structured, and concise manner

Fast Learner and Good Team Player


Category : Engineering and Technology
Subcategory: Site Reliability
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2021-03-08



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Associate DC Operation Engineer

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