This role reports to the Business & Sales Operations Director who manages the Sales Operations team and thus is responsible for leading sales planning, driving sales discipline and improving productivity to enable sales teams to reach maximum impact, in line with company/Area strategy. The Sales Operations Program Manager (SOPM) assists the team to execute the following:
Drives the process for sales operations planning for the fiscal year across all segments to maximize Area performance.
Drives sales discipline and enables new habits to help sales teams achieve targets. Provide high-quality, backend support (tools, processes, information) coupled with timely data-driven insights.
Leads standardization of processes and tools and drive continuous improvement to optimize productivity.
The SOPM is expected to raise sales efficiency, sales productivity and process compliance locally by means of consulting with the sales teams and implementing best practice sales operations processes. The SOPM partners with the BSO Lead and aligns with the Segment Sales Excellence Lead, Business Program Manager, Area Capability Lead, Area Transformation Lead, Finance, and Human Resources. They scale by driving standard platforms and tools, streamlining business and sales processes, and delivering Subsidiary & Segment level analytics. The SOPM delivers reports and provides business insights that enable a "One Microsoft" approach, agility and results aligned with business priorities.
Contribute to Area performance across Solution Areas for Customer Adds, Consumption and Compete
Regarded by stakeholders as an expert in driving execution, growth and deep insights
Improve sales discipline and coaching culture via operational excellence and within the frame of Empower Success
Drive process for fiscal-year, sales operations planning
Collaborate with Corporate, WWIC, Segment Leaders, Sales Excellence, ATL, ACL, Finance and HR teams to align and refine planning and execution steps
Drive high-quality, cross-segment sales programs and execution support (tools, processes, information)
Regularly review and monitor performance against plan to refine course of action
Provide data-driven insights about sales execution, based on standard reporting, to help address performance blockers
Lead standardization of processes and tools across Area to enhance sales productivity
Drive continuous improvements in reporting and BI
Provide ongoing coaching and guidance for Empower Success program (train the trainer role)