What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.
We’re looking for a well-rounded Partner Solutions Manager to join our APAC team, supporting both local and global partners. The ideal candidate is passionate about the mobile advertising ecosystem, and has a successful track record of providing service and support to industry players. He/she will help guide our partners to navigate AppsFlyer’s partner-facing technology, and advise on best practices.
You must be comfortable in a fast-paced environment, thrive in developing new opportunities and working in a global company. In this role, you will drive engagement and one-to-many communication with regional partners.
What you'll do:
- Answer incoming inquiries from ad network, agency and marketing technology partners on various technical topics related to AppsFlyer’s product offering
- Analyze potential fraud cases, discrepancies and misconfigurations
- Represent AppsFlyer as the first point of contact for new and existing partners
- Help new partners learn AppsFlyer’s product suite and discover the full potential of their integration
- Educate existing partners about AppsFlyer’s product solutions and best practices via training calls and webinars
- Take ownership on specific technical domains and processes to enrich the Partner Solutions team’s overall scope of expertise.
- Provide continuous feedback through internal feedback loops to guide product direction and roadmap
- Collaborate with R&D, Product, Analysts and Integration Engineers to provide creative solutions to partner challenges.
What you have:
- 3+ years of technical account management/support in an international advertising technology company
- Native Korean speaker
- Familiarity with the mobile app ecosystem
- Strong written and verbal communication skills in English
- Superior analytical skills
- Self-motivated learner with endless curiosity
- Passion for providing best-in-class service
Bonus Points
- Strong written and verbal communication skills in any regional language
- SQL, other programming languages
- Experience using Zendesk, Salesforce, Looker
- Being introduced by an AppsFlyer team member
As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.
“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO
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