*This is a fixed-term contractor position
The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
Support HR Operations by ensuring accurate employee lifecycle administration, payroll-related processes, benefits administration, and employee data management. Act as a key contact for employees, leaders, internal stakeholders, and external vendors while maintaining compliance, operational excellence, and continuous process improvement.
1. Deliver Accurate and Reliable HR Operations
- Ensure timely and accurate registration of new hires, transferees, secondees, and terminated employees in the local system
- Process final system approvals for employee applications (bank account registrations/changes, condolence & congratulatory benefits, Colleague Card Program, commuting allowance changes) with precision
- Issue employment certificates and manage pension-related documentation (DC/CB) for departing colleagues
Proactively follow up on incomplete attendance records to ensure accurate payroll system interfacing
2. Strengthen Risk Control and Operational Accuracy
- Address payroll transfer errors promptly by coordinating with employees and providing accurate information to banks
- Process healthcare provider payments for annual health checkups via Stream, ensuring proper coordination with payment teams and hospitals
- Maintain detailed incoming mail logs and ensure secure and accurate distribution
- Safeguard sensitive employee data while maintaining high standards of compliance and data integrity
3. Enhance Stakeholder Support and Process Efficiency
- Prepare accurate employee lists for CEG stakeholders in a timely manner
- Serve as a reliable point of contact for employees, leaders, internal teams, and external vendors
- Identify opportunities to streamline workflows and improve operational consistency
- Contribute to a stable, scalable HR support function through continuous process improvement
- Bachelor’s degree or equivalent practical experience
- 3+ years of experience in HR operations, payroll administration, or corporate administrative functions
- Hands-on experience managing employee lifecycle processes (onboarding, transfers, terminations, benefits administration, attendance management)
- Experience using HR systems (HRIS) and internal workflow tools
- Intermediate to advanced proficiency in Microsoft Excel (e.g., functions, PivotTables)
- Business-level English reading and writing skills required (email correspondence and document comprehension); speaking skills preferred
- Strong attention to detail and ability to handle confidential information with discretion
- Ability to prioritize multiple tasks and meet deadlines
- Strong communication and stakeholder coordination skills
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
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