Summary
Job Family Group Description - Sales:This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description - Store Management:
Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.
Speciality Description - Assistant Store Manager:
Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.
Job Description
How You Will Contribute
1. Sales & Business Performance
- Support the achievement of sales targets and KPIs through effective floor management and client engagement
- Monitor daily, weekly, and monthly business performance and support action plan implementation
- Contribute to CRM initiatives and clienteling strategies to maximize client retention and repeat business
- Actively participate in key sales moments and lead by example on the shop floor
2. Client Experience & Brand Representation
- Deliver a consistent, high-end luxury experience aligned with Pomellato brand values
- Build and nurture strong relationships with VIP and local clients
- Support in-store events, client activations, and private appointments
- Ensure storytelling of Pomellato’s heritage, craftsmanship, and collections
3. Team Leadership & Development
- Assist the Boutique Manager in coaching, motivating, and developing the boutique team
- Monitor team performance and provide real-time feedback on the floor
- Support onboarding and training of new staff to ensure service excellence
- Foster a positive, collaborative, and client-focused team culture
4. Operations & Compliance
- Ensure daily boutique operations run smoothly in line with company policies and procedures
- Supervise stock management, inventory control, and product availability
- Maintain visual merchandising standards and boutique presentation
- Support reporting, administration, and communication with HQ and stakeholders
Who You Are
- Minimum 3–5 years of experience in luxury retail, preferably in jewelry or high-end fashion
- Proven experience in clienteling and achieving sales targets
- Strong leadership potential with the ability to motivate and influence teams
- Excellent communication skills in Japanese; English is a plus
- Client-centric mindset with strong attention to detail
- Flexible and proactive, with the ability to work in a fast-paced environment
Job Type
RegularStart Date
2026-11-01Schedule
Full timeOrganization
POMELLATO JAPAN CO. LTD
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