POMELLATO Store Director, Ginza Boutique

Key Responsibilities

Business Performance & Commercial Leadership

• Drive boutique sales performance and achieve annual revenue targets.

• Develop and implement action plans to maximize sales, boutique productivity, and profitability.

• Monitor business KPIs and identify opportunities for growth.

• Analyze business trends, client purchasing patterns, and market developments to optimize performance.

• Lead boutique commercial initiatives in collaboration with Retail, Marketing, CRM, and Merchandising teams.

• Ensure effective inventory management and stock optimization.

Client Development & Client Experience

• Build and maintain strong relationships with VIC and UHNW clients.

• Develop personalized clienteling strategies to drive retention and repeat business.

• Lead boutique networking activities and cultivate relationships with key external stakeholders.

• Ensure exceptional customer experience consistent with Pomellato's luxury standards.

• Partner with CRM teams to leverage client data and maximize client engagement.

People Leadership & Talent Development

• Lead, motivate, and develop the boutique team.

• Create a high-performance culture focused on accountability, collaboration, and client excellence.

• Conduct performance reviews and coaching sessions.

• Identify talent and develop succession plans for key positions.

• Support recruitment, onboarding, and training initiatives.

• Foster employee engagement and promote Pomellato's values and culture.

Brand Ambassador Responsibilities

• Act as a key ambassador of Pomellato in the Japanese market.

• Ensure boutique image and visual merchandising standards are maintained at the highest level.

• Represent the Maison at client events, product launches, and networking opportunities.

• Promote Pomellato's identity, craftsmanship, and heritage through client interactions.

Operations & Compliance

• Ensure compliance with company policies, procedures, and local regulations.

• Oversee boutique operations including cash management, stock control, security, and administration.

• Manage boutique expenses and operating budget effectively.

• Ensure accurate reporting and operational excellence.

Qualifications

• Bachelor's degree preferred.

• Minimum 8-10 years of luxury retail experience.

• Minimum 3-5 years of leadership experience managing a luxury boutique or flagship store.

• Proven track record of exceeding sales targets and developing high-performing teams.

• Strong VIC/VIP client management experience.

• Experience in jewelry, watches, fashion, accessories, or luxury goods industries preferred.

Skills & Competencies

Leadership

• Strategic thinking

• Team development

• Coaching and mentoring

• Change management

Commercial Acumen

• Business analysis

• KPI management

• Sales planning

• Market awareness

Client Centricity

• Relationship building

• Clienteling excellence

• Luxury service mindset

Personal Attributes

• Entrepreneurial mindset

• Results-oriented

• Strong communication and influencing skills

• High level of professionalism and integrity

Languages

• Japanese: Native level (must)

• English: Business level (ideal)