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POS Support Analyst
One of the world's leading musical instrument manufacturers, marketers and distributors.
* Support the omnichannel teams during their day-to-day operations via in person visits, email, phone, and chat.
* Perform analysis, diagnosis, and resolution of problems related to POS hardware, operating systems, applications, and peripherals.
* Recommend and implement proactive or automated solutions to resolve recurring system related issues.
* Utilize tools to assess the need for performance upgrades to systems.
* Ensure the overall efficient operation of the company's omnichannel environment.
* Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware, and software.
* Assist with the scoping, implementation and rollout of new features related to the POS environment.
* Cooperate with the Global IT Team for the coordinated resolution of issues.
* Maintain helpdesk notes and documentation concerning daily activities.
* Interact with approved hardware, software, and services vendors.
* Work with the business to map new possible streams and solutions to further improve the IT ecosystem.
* Where required perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.
* Experience supporting POS systems.
* Experience mapping solutions and developing relevant documentation.
* Basic understanding of development processes
* Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.
Computer Futures is part of the larger SThree group, the global STEM-specialist talent partner.
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.
* Support the omnichannel teams during their day-to-day operations via in person visits, email, phone, and chat.
* Perform analysis, diagnosis, and resolution of problems related to POS hardware, operating systems, applications, and peripherals.
* Recommend and implement proactive or automated solutions to resolve recurring system related issues.
* Utilize tools to assess the need for performance upgrades to systems.
* Ensure the overall efficient operation of the company's omnichannel environment.
* Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware, and software.
* Assist with the scoping, implementation and rollout of new features related to the POS environment.
* Cooperate with the Global IT Team for the coordinated resolution of issues.
* Maintain helpdesk notes and documentation concerning daily activities.
* Interact with approved hardware, software, and services vendors.
* Work with the business to map new possible streams and solutions to further improve the IT ecosystem.
* Where required perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.
* Experience supporting POS systems.
* Experience mapping solutions and developing relevant documentation.
* Basic understanding of development processes
* Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.
Computer Futures is part of the larger SThree group, the global STEM-specialist talent partner.
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.