Professional Education Manager, Customer Training

Company Description

会社の説明
Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。
私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。
Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性（インクルージョン）を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。
変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。
医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Primary Function of Position

The Professional Education Manager will report directly to the Customer Training Manager for their region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high impact training for da Vinci® surgeons from a variety of surgical specialties. The Professional Education Manager will be actively involved in the continuous improvement and development of customer training programs.

Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)

Roles and Responsibilities:

• Lead one or more clinical verticals to develop surgeon led training programs for surgeons and staff
• Identify high volume users and opinion leaders who have the potential to host courses as a Teacher KOL
• Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached
• Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution
• Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning
• Work with commercial counterparts to create strategy and drive adoption within assigned verticals
• Ensure that courses are utilized effectively in order to support training and sales strategies
• Create and revise course agendas and obtain regulatory approval
• Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
• Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecast
• Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators
• Aid in development and evaluation of alternate training modalities as necessary
• Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses
• Conduct technology training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed
• Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs
• Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical
• Provide 4 or more Technical Trainings per quarter, if needed
• Provide occasional support of the da Vinci® System in a hospital operating room
• Develop competency in the following:
  • da Vinci® System Technology
  • da Vinci® System applications
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies
  • Clinical competency in assigned vertical

Qualifications

Required Skills and Experience

• Minimum 6+ years of experience including 3+ years of Training / Professional Education experience
• Minimum Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
• High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Excellent oral and written communication skills in English and Japanese
• Strong interpersonal skills
• Knowledge of adult learning principles preferred
• Medical-device experience preferred
• Ability to travel up to 50%

Additional Information

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。