The key objective of this role is to lead Production Validation phase being a part of Commercial card project core team for successful end to end implementation of project. The role offers remarkable exposure to diverse areas within the bank enabling the candidate to develop by interacting with in-country Product, Implementations, Global/Local Technologies, Regional Ops as well as corporate setup and other relationship teams in the region. The candidate should play a highly visible and vital role in supporting the businesses through its vendor partners on innovating, developing, implementing and leading initiatives relating to Operations goals and objectives for Japan Commercial Cards business.
Understanding Commercial card functionalities end to end process.
Leading PVT (Production Validation Test) end to end
Business validation test cases preparation, tracking, execution management, management update, issue reporting.
Effective communication with cross functional departments, technology counterparts and third-party vendors.
Complete understanding of operational process related to commercial card
To assist Tokyo Cards Operations lead to define the operations framework and road map and implement it within key vendor partner frameworks and in-country teams.
To ensure all current state Citi processes are documented in a standard format.
Preparations within audits performed in Cards, with activities executed as and when required
Identify and drive opportunities to standardize Citi processes using Process Excellence.
Manage risks, issues or escalations for card related tasks
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Operation Process Excellence & Automation
5-8 years of experience in a related role within project management
2-5 years of experience in Banking, Finance
Proven experience in creating and implementing processes that result in improved business performance
Knowledge and experience in Card business
Effective verbal and written skills – English, Japanese Advanced level is preferred.
Effective communication and analytical skills
Effective relationship management skills
Effective vendor management skills
Expert level proficiency in Windows, MS Project, MS Office (MS word, Excel, PowerPoint etc.)
Effective presentation skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Bachelor’s/University degree or equivalent experience
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