About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Responsibilities:
• Responsible for the overall success of all new customer deployments as a single point of contact during the deployment service period
• Build and Maintain well-established relationships with key customer stakeholders
• Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time
• Manage Customers to ensure all teams are aligned and deliverables are met.
• Work escalated accounts, and resolve with all required Zscaler resources
• Maintain project tracking and customer issue documentation within appropriate systems and databases
• Effectively communicate services, tools, and processes related to onboarding and post-sales support engagement
Qualification:
• Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways.
• PMP Certification and 6+ years of project management experience.
• Exceptional written and verbal communication skills in Japanese plus good business English
• Strong verbal and written communication skills
• Strong project management and organizational skills
• Ability to work on multiple projects simultaneously
• Ability to present to a large audience and facilitate calls of that size
What You Can Expect from Us:
• A great learning environment where you will be working on cutting edge technologies and architectures.
• Front end role to work with global enterprise customers and sales teams
• Long term opportunity to become a customer advocate.
• Cross functional expertise to closely work with various roles from Sales, Services, Engineering
• Be part of a Global organization (that also includes delivery, service sales, practice, PMO, portfolio, enablement functions) and work/learn from senior consultants, architects on Zscaler solutions and advancements.
• Access to the latest training modules to become a ZS expert.
• A long term and meritorious career
• A great leadership team willing to help and open-door culture.
• A fun, passionate and collaborative workplace
• The fast pace and excitement of working for a Silicon Valley Unicorn and leader in Cloud Security.
• Perform welcome calls with customers, describing the service, tools, and process • Provide regular deployment status and progress updates to Customers streamlining message to fit different customer base/audiences
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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