Detailed Description
- Drive the renewal of Oracle Premier Support to existing customers.
- Responsible for timely renewals for small to medium-sized customers in assigned territory.
- Educate customers on business practices, value of support and any associated contractual implications.
- Meet productivity and operation expectations on outbound calls/SRs for renewals.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Responsible for customer retention, win-back，cancellation avoidance and KPI management.
- Accurately forecast business targets and opportunities in territory.
Job Requirements
- Good command of Japanese, must be able to communicate and write in English, understand of Mandarin is a plus.
- Strong communication skills internally and externally
- Strong adaptability and anti-pressure ability
- Ability to work under strict procedures, timelines and compliance
- Good team player to collaborate with other specialization roles.
- Strong problem-solving skills with high-attention to detail.
- Proficient in Microsoft Office
Detailed Description
- Drive the renewal of Oracle Premier Support to existing customers.
- Responsible for timely renewals for small to medium-sized customers in assigned territory.
- Educate customers on business practices, value of support and any associated contractual implications.
- Meet productivity and operation expectations on outbound calls/SRs for renewals.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Responsible for customer retention, win-back，cancellation avoidance and KPI management.
- Accurately forecast business targets and opportunities in territory.
Job Requirements
- Good command of Japanese, must be able to communicate and write in English, understand of Mandarin is a plus.
- Strong communication skills internally and externally
- Strong adaptability and anti-pressure ability
- Ability to work under strict procedures, timelines and compliance
- Good team player to collaborate with other specialization roles.
- Strong problem-solving skills with high-attention to detail.
- Proficient in Microsoft Office
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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