Restaurant Guest Relations Officer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.

What you will do / 主な業務内容

• Welcome and greet guests, escort them to their tables, and coordinate table assignments.
  ゲストのお出迎え、お席へのご案内、テーブルアサイン

• Provide personalized service based on guest preferences, needs, and special occasions.
  ゲストのご希望や特別な機会に合わせたパーソナルなサービスの提供

• Recognize returning and VIP guests and communicate relevant information to management and team members.
  リピーターゲストやVIPゲストの把握、およびマネジメントやチームへの情報共有

• Handle telephone inquiries and manage restaurant reservations accurately and professionally.
  電話応対およびレストラン予約の受付・管理

• Manage reservations and table availability using the restaurant reservation system.
  予約管理システムを使用した予約・テーブル管理

• Coordinate seating based on restaurant occupancy and service team capacity.
  レストランの稼働状況やサービスチームの状況を考慮した席の調整

• Maintain up-to-date knowledge of menus and daily specials and provide accurate information to guests.
  メニューやデイリースペシャルに関する知識の習得とゲストへのご案内

• Assist with updating, preparing, printing, and maintaining menus.
  メニューの更新、作成、印刷および品質管理

• Prepare the hostess stand, tables, and other areas for restaurant operations.
  ホステススタンドやテーブルなどの営業準備

• Assist guests with coat-check services and manage lost-and-found items appropriately.
  クローク対応および遺失物の管理

• Process cash and credit card payments accurately.
  現金・クレジットカードなどの会計業務

• Communicate and collaborate effectively with chefs, service colleagues, and management.
  シェフ、サービススタッフ、マネジメントなどレストラン内の各チームとの連携

• Monitor and maintain appropriate levels of operational and office supplies.
  備品や事務用品の在庫管理

• Support restaurant projects, including menu updates, signage, and other operational initiatives.
  メニュー変更やサインなど、レストラン運営に関する各種プロジェクトのサポート

• Provide support in other areas and undertake additional responsibilities as assigned by management.
  必要に応じた他エリアのサポート、およびマネジメントから指示された業務への対応

What you bring / 応募要件・求める人物像

Qualifications / 応募要件

• High school education or equivalent education/experience.
  高校卒業または同等の学歴・経験

• 1–2 years of previous Food & Beverage or restaurant service experience is preferred.
  F&B・レストランサービスで1～2年程度の実務経験があれば尚可

• Ability to read, write, and communicate effectively in both Japanese and English.
  日本語・英語での読み書きおよびコミュニケーション能力

• Basic computer and Microsoft Office skills.
  PCおよびMicrosoft Officeの基本操作スキル

• Ability or willingness to learn and use restaurant reservation systems.
  予約管理システムを使用できる方、または習得する意欲のある方

What we are looking for / 求める人物像

• A strong passion for guest service and creating experiences that exceed expectations.
  ゲストサービスに高い意識を持ち、期待を超える体験を提供することに情熱を持てる方

• Strong, professional, and welcoming communication skills.
  明るくプロフェッショナルなコミュニケーションができる方

• A collaborative team player who can build positive working relationships with colleagues, chefs, and managers.
  チームワークを大切にし、周囲と良好な関係を築きながら協働できる方

• Ability to multitask and work effectively in a fast-paced restaurant environment.
  複数の業務を同時に効率よく進められる方

• Ability to prioritize tasks and respond flexibly to changing operational needs.
  状況に応じて優先順位を判断し、柔軟に対応できる方

• A detail-oriented approach with a strong awareness of accuracy and safety.
  正確性と安全性を意識して業務に取り組める方

• Commitment to maintaining high standards of service and quality.
  高いサービス・品質基準を大切にできる方

• A professional attitude with integrity and strong ethical standards.
  誠実かつ倫理的に行動できる方

What we offer / 待遇・福利厚生

•Competitive Salary, wages, and a comprehensive benefits package
競争力のある給与・賃金、ならびに充実した福利厚生制度

•Excellent Training and Development opportunities
充実した研修および人材育成の機会

•Complimentary Accommodation at other Four Seasons Hotels and Resorts
他のフォーシーズンズ ホテル＆リゾートへの無料宿泊制度

•50% F&B outlet discount for other Four Seasons Hotels in Japan (except SÉZANNE)
日本国内のフォーシーズンズホテル内F&Bアウトレットを50％割引で利用可能（※SÉZANNEを除く）

•Complimentary Employee Meals
従業員食堂での食事提供

•Social insurance
社会保険完備

•Defined contribution benefit
確定拠出型年金制度

•Yearly health check-ups
年1回の健康診断

Schedule & Hours / 勤務時間・休日

•40 working hours per week
週40時間勤務

•10 days off every month except February (9 days)
月10日間の休日（2月のみ9日）

*Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.
*採用された方は、日本での就労資格を有し、英語および日本語によるビジネスレベルのコミュニケーション能力が必要です。