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SACM Specialist (Service Asset and Configuration
Job Summary:
- The SACM Specialist is responsible for execution and continuous improvement of global Service Asset and Configuration Management processes, including IT Asset lifecycle management and CMDB governance.
- The role ensures accuracy and completeness of hardware asset data and configuration relationships, supporting operational processes, financial control, and risk management across the enterprise.
- The position contributes to end-to-end IT asset lifecycle activities including planning, acquisition, deployment, tracking, optimization, and retirement, in alignment with global standards and policies.
- The role supports automation, data quality checks and controls, audit readiness, and integration across ServiceNow, finance systems, and operational processes.
Essential Functions of the Job:
- Execute global SACM processes covering asset lifecycle and configuration management.
- Maintain and improve data quality within CMDB and AMDB repositories, including completeness and accuracy of relationships between assets and services.
- Support lifecycle activities including planning, demand inputs, asset provisioning, tracking, optimisation, and retirement.
- Contribute to development and enhancement of SACM processes, standards, and operating procedures.
- Support automation initiatives to reduce manual effort and improve scalability of asset and configuration management operations.
- Perform data analysis to identify discrepancies, inefficiencies, and optimisation opportunities across AMDB and CMDB.
- Support audit and compliance activities including asset verification, reconciliation, and evidence preparation.
- Track and report on KPIs related to asset management, CMDB and AMDB health, and operational performance.
- Identify opportunities for asset reuse, reharvesting, and optimisation to improve utilisation and cost efficiency.
- Support hardware refresh and lifecycle programmes in coordination with operational and business teams.
- Collaborate with finance, procurement, sourcing, legal, and operational teams to ensure alignment of asset data and processes.
- Support vendor and service provider interactions for asset tracking, delivery, and lifecycle activities.
- 7 years or more of practical IT Asset Management (HAM preferred) and CMDB experience
- Excellent problem-solving, interpersonal, and organisational skills
- Proven experience in working with diverse and geographically dispersed teams in a virtual environment
- Proven track record of driving continuous improvement, operational excellence and identifying opportunities to avoid/save costs and reduce risk
- Understanding of IT service offerings, standards, policies, business strategies and financials
- Proven ability to lead the resolution of complex issues on a local/country/global basis
- Knowledge of: ITIL Service Management processes, Six Sigma methodology, Asset Management tools (ServiceNow preferably), analytical and BI tools (Tableau, Alteryx, PowerBI, Spotfire or equivalent), Common Service Data Model, AMDB/CMDB build strategy.
Analytical/Decision-Making Responsibilities:
- Analyse AMDB and CMDB data to identify gaps, data quality issues, and control weaknesses.
- Provide recommendations for process improvements, automation, and operational efficiency.
- Support KPI tracking and performance reporting aligned to SACM objectives.
- Contribute to decision making on prioritisation of remediation activities and process enhancements
- Ensure adherence to global policies, standards, and compliance requirements in execution activities.
- Ability to extend influence within the team and across teams to achieve results
- Drives Key Performance Indicators and aligns them with strategic technology goals
- Ability to identify potential points of failure, areas for improving administration, and identifying pain points and bottlenecks.
Supervision Responsibilities:
- Works under direction of SACM Lead with defined objectives and priorities.
- Operates independently in execution of assigned SACM activities.
- Collaborates with cross-functional and cross-border teams to deliver process outcomes.
- Required to drive the development/implementation of the process to meet business requirements with minimal supervision
- Required to understand and integrate cultural differences/motives to interact with cross-cultural/cross-border teams
Other Requirements:
- National and international travel may be required.
- Requires collaboration across geographically dispersed teams.
- May require flexibility in working hours to support global operations.
- Exposure to dynamic environment with changing operational priorities
Job Requirements:
Education:
- A degree in Computer Science or related discipline; or equivalent work experience
Experience:
- 7-10 years in a corporate IT environment
- Work experience in a professional services industry preferred
- Experience in IT Asset Management and / or Configuration Management within enterprise IT environments.
- Experience working with ServiceNow or equivalent ITSM and ITAM tools.
- Experience collaborating with cross-functional teams including finance, procurement, and operations.
Certification Requirements:
- Certified Asset Management Professional (CAMP) – Nice to have
- Certified Hardware Asset Management Professional (CHAMP) – Nice to have
- Any ServiceNow certifications – Nice to have
- ITIL 4 Foundation Certification (ITIL v3 acceptable) - Required
- Six Sigma Green Belt (White Belt acceptable) - Required
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