Sales Operations Advisor 

営業部門の生産性向上のための業務サポート

顧客満足度向上のための課題設定及び解決策の立案と実行

各種分析ツールを活用した受注、出荷計画の策定

効率的な業務プロセスの構築

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible. 

Join us as a Sales Operations Advisor on our Sales Operations team in Kawasaki to do the best work of your career and make a profound social impact.

Job Description

顧客満足度向上、業務プロセスの構築、改善を通じて営業部門をサポート頂きます。

またお客様(直販/量販/法人)から受注した商品を滞りなく届けられるよう、課題の解決、営業部門と他部門の橋渡し役を担って頂きます。

Support Sales organization through customer, operational and business support.

Key responsible is to interface between sales and other operational functions related to FGA/Retail, developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication.

Change the biz driver

Key Responsibilities

  • 受注から商品お届け迄の一連の業務サポート、注文の管理(直販/量販/法人)
  • 営業情報の集約による受注、出荷計画の策定
  • 顧客満足度向上のため営業部門と共にお客様の課題を発見、関連部門、グローバルチームと連携し解決する
  • 業務委託先との交渉、契約の管理
  • 業務プロセスの構築、改善
  • 全社的な課題に対しての解決策の立案、実行
  • お客様や業界団体と関係を構築し、タイムリーに業界情報を把握、社内に展開する
  • セールスオペレーションの現状分析、課題設定、優先付け、改善施策の立案・実施
  • お客様との問題解決に向け、お客様との交渉、関連部門リーダーの説得及び社内調整を行う.
  • Provides pre-sales and/or post-sales operational support.
  • Manages order fulfillment for Retail/FGA.
  • Managing customer or order problems, and delivers solutions working cross-functionally to resolve.
  • Liaises between the customer/partner and sales organization.
  • Control and govern outsource team who support operationally.
  • Focuses on delivering a positive customer or partner experience.
  • Drives sales operations process improvements
  • Manages projects or customer relationships of critical importance. May be industry wide authority.
  • Develops innovative solutions, systems and products to support Dell objectives.
  • Builds external alliances with customers and industry experts to gain and share information and industry trends
  • Participates in guiding sales operations strategy, and determine priorities affecting immediate operations as well as having company- wide impact.
  • Manages key strategic initiatives and business sales operations improvement projects.
  • Interacts with major customers, generally involving controversial situations, customer negotiations, or influencing and persuading other leaders.

Essential Requirements

  • 5年以上の就業経験 (3年以上の営業、マーケティング、製造業での生販在業務のいずれかの経験)
  • 英語: ビジネスレベルの英語力(電話会議が可能なレベル)
  • データを基軸としてビジネスプロセスを分析できること
  • Microsoft Excel/Power point (& MS Access)の基本的な操作
  • 問題の本質を押さえ、解決までの道筋を計画し、実行できること
  • 周囲からの信頼を獲得し、組織として高い成果を出すためのコミュニケーション能力、調整力
  • 積極的に環境変化に対応できること
  • The ideal candidate will have a Degree with a minimum 5 years of business experience (at least 3 years of experience directly applicable in channel sales models, channels marketing and/or operations or an equivalent combination of education and experience).
  • Adequate experience on operation or sales is a required.
  • English : Business conversation level
  • Keen to understand and explore metric driven business processes.
  • Familiar with advance application on Microsoft Excel/Power point (& MS Access).
  • Ability to deal with ambiguity and strong communication skill to manage sales & partner communication.
  • Strong attention to detail required. Candidates must possess excellent decision making, problem solving. Excellent interpersonal, verbal and written communication and presentation skills are also required.
  • Must have the ability to adapt quickly to a fast paced dynamic environment and/or management direction

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 31 March 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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Sales Operation Advisor

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