Requirements Gathering and Delivery :
- Work with Business and IS to estimate scope fully and consult them accordingly with all stakeholders
- Align client business requirements keeping SF best practices
- Translate and simplify requirements for each manager/team to drive them
- Create and maintain SPEC documents
- Coach managers and/or team members to identify and explain requirements keeping inline with SF best practices
- Sign off requirements from business before they go to dev team
- Drive effective communication and teaming with verticals / horizontals across engagement(s) to ensure strong collaboration
- Ensure teams are not “reinventing the wheel” but instead leveraging best-of-breed tools and methods for more efficient and effective delivery.
Customer Relationship Management:
- Build and maintain trusted working relationships with client counterpart(s) both within and beyond current scope of engagement
- Be seen as a trusted resource who sees across current projects/work streams to the “big picture”. Practice
Development:
- Identify and lead areas to build practice capabilities and presence
- Lead teams to package and cleanse engagement deliverables for practice reuse
- Help to lead service line development and case studies through the gathering of industry best practices and self-knowledge
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