Job Description:

Responsible for the design, implementation and maintenance of human resources administration and activities associated with employee information, retrieval capabilities and support. Processes HR data according to ‘the company’ policy and legal requirements, consults on HR processes and implementation, and is responsible for end-to-end HR customer support throughout the employee life cycle. Identifies emerging applications and recommends process improvements and simplification that support business and HR strategy. Works across the business, functional, and regional areas of ‘the company’ to recommend IT investments and improvements to HR tools. Implements and tracks programs and processes to ensure that records are accurate, accessible, and appropriately secure, and that data retrieval and reporting capabilities meet the needs of internal customers, legal compliance, and the company policy requirements (e.g., data management and integration of data). Re-engineers processes at regional and country level and works in partnership with global teams to build more process strength and capability. Provides support for recruiting in administration, internal hiring and lower-level external hiring. Ensures seamless support through Contact HR for both front- and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions.


  • Researches customer inquiries; escalates when needed.
  • Coordinates the opening, closing, and updating of staffing requisitions.
  • Coordinates quality improvement initiatives.
  • Prepares weekly and monthly procedure reports.
  • Tracks quality control issues, including error tracking and service delivery.
  • Coordinates daily processing workload.

Education and Experience Required:

  • Typically 0-1 year experience in a customer service role.

Knowledge and Skills:

  • Proficient with country specific languages.
  • Good written and verbal skills. Basic quantitative and qualitative analytical skills. Customer orientation. Proficiency in Internet, Microsoft Word.


Human Resources

Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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