Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Team Summary
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.
The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy. The VCA Managed Services (VMS) arm of the team supports implementation of recommendations by embedding dedicated resources across clients.
Position Summary:
We are currently looking for a Senior Director to build and lead a large-scale team of payment industry professionals in delivery of managed services to one of Visa Japan’s largest and most strategic clients. Based in Tokyo and reporting directly to the Japan Head of Visa Consulting and Analytics, the Senior Director will oversee all aspects of building the team and selling and delivering the managed services.
Key Responsibilities
What a Senior Director, VCA Managed Services does at Visa:
The Senior Director, Managed Services will be responsible for sales and delivery of the managed services, will be the main point of contact with the client’s senior stakeholders, and will own the P&L for this business line. Specific responsibilities will include:
Aligning with client on scope of work across multiple workstreams, such as:
Advisory on various topics in payments strategy, data utilization, portfolio optimization, digital strategy, and risk, across the client’s issuing and acquiring business lines
Support in implementing recommendations from advisory engagements
Support in running the cards and payments businesses
Support in launching new products and services
Support in running the analytics function with embedded data science support
Execute marketing campaigns on behalf of the client
Execute risk management on behalf of the client
Implement operational changes across systems and processes
Run cocreations and innovation sessions to develop new market-transforming solutions together with the client and client’s partner companies
Run program management office to deliver large scale payment technology projects
Provide any other embedded resource support, as per client expectations
Building, training, and retaining a large-scale high performing the team through a combination of hiring and outsourcing, and dynamically managing the team to evolve along with client requirements
Drafting job descriptions based on client requirements and agreed scope of work
Interviewing and selecting candidates
Onboarding and training new hires and contractors
Contracting with outsourcing partners
Be responsible and accountable to achieve the revenue target while keeping costs within the approved budget.
Manage and oversee project delivery for all engagements, ensuring a high level of service quality and client satisfaction, and dealing with any performance or quality issues that arise
Why this is important to Visa
VCA Managed Services allow our clients to implement strategic recommendations that boost their business performance, leveraging Visa’s expansive market insights and data. This in turn drives Visa’s business, creating a win-win relationship where both client and Visa’s incentives are aligned to grow the business. These initiatives also help drive Visa Japan’s strategic initiatives and accelerate Japan’s transformation to a cashless society.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
What You will Need:
With minimum 15 years’ experience having already accumulated a variety of experience, you will combine a strong understanding of the payments industry with extensive consulting and implementation experience. You will be client driven, comfortable managing a project end to end and relish the opportunity to develop new solutions and capabilities that will meet our client’s needs.
Specific skills and experience you will bring are:
- Fluent Japanese and at least business level English proficiency
- Strong financial acumen, with experience in managing a P&L
- Relevant depth of experience in digital sales/marketing, campaign management & delivery, portfolio optimization, customer lifecycle management, particularly in a payments company or financial institution
- Experience in large scale project and program management in financial services, preferably in a bank or card company
- Experience of handling senior client stakeholders in banks or card companies, and in functions like product, sales, marketing, acquiring, data strategy and risk
- Strong team leadership skills with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
- Ability to lead and inspire team members to achieve high levels of performance
- Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
- An entrepreneurial mind-set to identify and develop new business opportunities
- Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
- Detail oriented, ensuring the highest level of quality/rigor in client deliverables
- Excellent presentation skills, including strong oral and written capabilities
What will also help:
- Experience and a track record of high performance in strategy consulting or corporate strategy
- PMP certification or experience in technical project management
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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