Senior Technical Support Engineer

They are a growing payment company based in Japan with international work environment, their clients includes the top brands in the market. In addition, they provide modern technologies and fast speed work flow. You can work remotely anywhere in Japan.
* Escalate issues to the product and engineering teams
* Troubleshoot customer issues and provide solution or technical context to internal team
* Oversee incident process and organize response
* Track product feedback from customers and deliver to engineering teams
* Strong problem solving skills
* Good understanding of SQL
* Be able to communicate with different teams
* Experience on software application support
* Business English and Japanese
Huxley is part of the larger SThree K.K group
To find out more about Huxley, please visit www.huxley.com | Huxleyについてもっと詳しく知りたい方はこちらへ→ www.huxley.com
Award winner of:
Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards2019 | Best Workplace by Great Place to Work Institution 2018, 2020 & 2021