The Red Hat Customer Experience and Engagement (CEE) team is looking for an OpenShift focused Senior Technical Support Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our IBM Cloud Pak OpenShift team in Tokyo, Japan. In this role, you will work directly with IBM and Red Hat support, utilizing systems in both companies to troubleshoot and resolve cases. You will be challenged to provide high-level technical support and sustaining engineering services to help maximize up-time and reduce IT costs. Our Support Delivery team is dedicated to resolving issues quickly and efficiently. We provide high quality technical support to Red Hat customers around the globe across all Red Hat product lines. As a Senior Technical Support Engineer, you will collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open source software.
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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