SMB Account Executive

Job Description

Zendesk is hiring! We're looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills. Our SMB Account Executives single-handedly own an outbound and inbound pipeline of sales opportunities and expand on existing customer accounts across a very large customer base. Ideal candidates will bring a proven track record in sales achievement, with Software/SaaS experience a plus!

Responsibilities

• Exceed activity, pipeline, and revenue goals on a monthly basis

• Become a guide on Zendesk products and conduct discovery calls, presentations, and demos with prospects and customers

• Create a list of target companies and contact them yourself to increase pipeline and close deals(Hunter mindset is essential)

• Through outbound activities, continue to build pipeline of new business, upsell, and cross-sell opportunities

• Work with a large number of existing customers

• Develop and maintain relationships within accounts

• Be the voice of the customer; understand their needs and make them champions

• Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

Required

• Bachelor’s degree

• Excellent verbal and written communications skills

• 3+ years of full cycle sales experience; software/SaaS experience preferred

• Outbound sales experience

• Both BDR and AE experience preferred

• Real passion for technology and quick ability to learn tools and processes

• Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times

• Ability to thrive in a fast-paced environment; move quickly, think strategically and are superb at tactical execution

• Business level English preferred

SMB アカウントエグゼクティブ

Zendeskでは人材募集中です！当社では、モチベーションが高く自発的に行動し、コンサルティング的な営業手法を身に付け、優れた顧客満足度を提供し、高度なプレゼンテーションスキルを発揮する人材を求めています。当社のSMBアカウントエグゼクティブは、アウトバウンドとインバウンドのセールスパイプラインを一手に担い、膨大な顧客ベースにわたる既存の顧客アカウントに対して詳細情報を提供します。理想的には、応募者には優れた営業実績のある方で、ソフトウェア・SaaS経験者は尚可です。

職務内容

• 月次の営業目標・パイプライン目標・収益目標を上回る

• Zendesk製品の案内役として、見込み顧客や顧客に対しディスカバリーコール、プレゼンテーション、デモを実施する

• アプローチのためのターゲット顧客リストを作成し自らアプローチしつつ、パイプラインの創出と案件の成約をする（自ら案件を獲得しにいくマインドが不可欠）

• アウトバウンド活動を通じて、新規取引、アップセル、クロスセルのパイプラインを継続的に構築する

• 多数の既存顧客に対応する

• アカウントとの関係を構築・維持する

• 顧客の声を代表し、顧客のニーズを理解し、顧客に優位性を提供する

• ユースケースや購入の時間的枠組み、次の段階、Salesforceの予測など全ての機会と顧客の詳細を追跡する

必要条件

• 大卒以上

• 会話や文章によるコミュニケーション能力が高いこと

• フルサイクルの営業経験3年以上。ソフトウェア・SaaS経験者優遇

• アウトバウンド営業経験

• アカウントエグゼクティブとBDR両方の経験歓迎

• テクノロジーに対する強い情熱、ツールやプロセスを迅速に習得する能力

• 常に数多くの機会に対応するマルチタスク能力を含む、卓越したオーガニゼーションスキル

• 目まぐるしく変化する環境に適応して、迅速に行動し、戦略的に考える能力、戦術遂行能力に優れていること

• ビジネスレベルの英語力（歓迎）

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.