Unified Technology Solutions Architect

Pennsylvania Turnpike Commission (Middletown CA, USA) Follow 4 hours ago

Remote Friendly Other North America Full-time SQL Desktop Virtualization ServiceNow Pennsylvania Information Technology

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Posting Start Date:

May 16, 2024

Posting End Date:

May 30, 2024

Position Number:

80002127

Union:

Non-Union

FLSA Status:

Salaried Exempt

Department:

Information Technology

Salary Grade:

E-15

Salary Range:

$69,346.37 - $104,019.55

Employment Type:

Full Time

Building Location:

Central Office Building

Building Street:

700 S. Eisenhower Boulevard

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

Building Zip Code:

17057

Work Schedule:Flexible Work Options

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

Hybrid Work - combination of remote and in-person reporting
Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Job Purpose and Summary

The ideal candidate will provide Tier 3 support for all end user hardware and software, with a specific focus on mobile devices such as iOS and Android. Responsibilities include ensuring mobile security, managing the deployment of phones and tablets, and performing system administration tasks. Administration will include, but is not limited to, managing Microsoft Intune (MDM), Verizon Lookout, and ControlUp monitoring.

Essential Functions & Responsibilities

Leads and/or supervises staff including providing guidance, performance management, delegation of work assignments, and review of work product.

Leads and participates in the research, design, testing, configuration, installation, deployment and maintenance of data center, cloud technology, enterprise infrastructure, utility, and end user system component software, upgrades, service packs, patches, enhancements.

Performs tier 3 issue assessments and resolves technical problems, working with manufacturers and vendors as needed.
Monitors and provides support for systems that may be available to customers 24/7. Provides after-hours maintenance and administrative support as needed.

Creates and adheres to technical policies and procedures to preserve a stable and productive computing environment. Works to ensure compliance with plans, specifications, policies, procedures, and service level agreements.

Acts as a customer representative with internal and external users to provide technical advice/assistance. Responds to incidents and/or service requests.

Evaluates, tests, and recommends hardware and software solutions to maintain and improve the computing environment.
Sets priorities appropriately to ensure that work outputs are timely and of the highest quality. Demonstrates continuous effort to improve operations.

Designs, implements, and tests enterprise system backup and recovery procedures.

Provides technical assistance to resolve issues or conflicting requirements and create a cohesive technology roadmap.

Utilizes critical thinking skills to perform effective analysis to troubleshoot system issues. Assists lower-level staff with the deployment of complex systems and incident resolution when required.

Elicits information from employees to diagnose and troubleshoot problems associated with operating systems, enterprise systems, end user hardware, mobile devices, multi-function printing/fax devices, audiovisual systems, or other infrastructure issues.

Analyzes data access, integration, and storage requirements for enterprise system databases.

Monitors system logs and utilizes a broad set of advanced diagnostic tools to deploy, configure and ensure the optimum performance of Information Technology (IT) systems.

Conducts or attends meetings.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Nine (9) years of experience in Information Technology providing support and administration for at least four of the following technologies:
• Windows Operating System
• Active Directory
• ServiceNow Discovery/SAM
• Intune MDM (Microsoft End Point Manager)
• SCCM/Config Manager
• Goldfax
• Canon/Papercut
• Webex
• Crestron
• Microsoft Windows Server Operating System
• Microsoft Active Directory/Active Directory Federated Services (ADFS)
• Storage Area Networks
• Rational Databases (Microsoft SQL preferred)
• Cloud based infrastructure as a service (IaaS)
• Server Virtualization (VmWare preferred)
• Desktop Virtualization (VmWare Horizon preferred)
• Enterprise Email – Microsoft Exchange/Office 365
• System Management Software (Microsoft System Center preferred)
OR - Five (5) years of experience in at least four of the above listed technologies AND a bachelor’s degree in business, computer science or information systems.
OR - A minimum of one (1) year as an IT Technology Analyst 2 at the PTC.
Equivalent combination of education and/or experience may be accepted.

Competencies

Active ListeningCommunication ProficiencyCritical ThinkingCustomer/Client FocusedFlexibilityMotivatedProblem Solving/AnalysisProject ManagementTeamwork Orientation

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.