Senior Specialist, Client Solutions – Research Management Solutions

FactSet (Tokyo, Japan) Follow 14 hours ago

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About The Job:

FactSet Research Management Solutions (RMS) help our clients optimize the collection and publication of research. RMS Partners is a suite of workflow-driven solutions tailored to the needs of our clients to boost cross-firm collaboration, maintain compliance and ensure research continuity. Our specialty solutions combined with the content and tools of the core workstation put FactSet in the unique position to offer an end-to-end research workflow solution. The RMS Partners team is looking for client-facing Senior Specialist.

The Senior Specialist is a project manager/business analyst who owns client implementations and strategic relationships, working in close collaboration with Financial Analysts, Heads of Financial Research Departments and IT professionals to ensure the ongoing success of RMS Partners. In this role, you will work directly with new and existing clients to identify and set up optimal organizational and research management strategies, and in doing so, you will gain a deep understanding of a variety of technologies used to increase efficiency in the investment industry. You will work closely with senior team members to learn technology that impacts and drives the investment process.

This role is for applicants who would like to join the RMS Partners Client Solutions team.

Responsibilities:

Manage projects for new and existing clients that can vary from short projects at small investment banks to large multi-months projects at large financial institutions
Advise on and create proprietary investment processes that are tailored to individual clients using the RMS Partners’ highly configurable software and workflow tools
Partner with clients in their digital transformation
Accompany the sales team periodically to product demos to advise potential clients on usage of the software and suggest potential workflows based on previous experience with existing clients
Learn how to configure reports to publish company and sector research, and fine tune client workflows for maximized productivity
Manage and support existing clients by solving problems, training users, and providing exemplary customer service
Understand the value proposition RMS Partners provides to each client (i.e. why they bought it and continue to use it)
Build diverse relationships with the contacts at our clients
Leverage cross-team collaboration to identify opportunities to grow the business
Understand our product strategy and proactively guide clients to the optimal solution
Proactively involve the FactSet generalist teams in your work and clients.
Work with the Product Development team to ensure client feedback is properly communicated into product enhancements
Frequent travel may be required

Skills/Requirements:

General

Strong written and oral communication skills both in Japanese and English
Proactive and independent work ethic
Exceptional analytical and problem solving skills
Excellent presentation skills, written and oral communication skills, and solid organizational skills are required
Background knowledge in programming or data management not required, but demonstrated critical thinking ability and a willingness to learn new technologies is critical
Focused on guiding clients towards optimal solutions i.e. working strategically

Product Specific

Knowledge of or strong interest in working with programming languages (FQL, Visual Basic, SQL etc.)
Prior experience in RMS Partners and/or FactSet workstation is a plus.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FactSet Research Systems Inc. is an E-Verify participant and EOE/M/F/D/V Employer which strongly supports diversity in the workforce.