Product Support Engineer

Who We Are

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.

About The Team:

The Product Support Engineer is responsible for providing operational and service engineering support of Noah products and digital platforms. The primary functions of this position is to resolve real time field escalations, develop technical service content, and evaluate field issues to drive product and process improvements. The Product Support Engineer serves as a primary liaison between Noah’s internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field Service, Customer Experience, Technical Support, Planning, Marketing)

A Day In The Life Of Our Product Support Engineer:

• Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing)
• Provide problem solving skills to complex product & process issues, lead & collaborate cross functionally to drive resolution ensuring internal and external customer satisfaction
• Support Noah software and hardware product development, validation, documentation, and deployment strategies
• Support hardware & software development processes on behalf of service; define product requirements, negotiate & influence key stakeholder in prioritization and development of service features.
• Integrate tightly with Engineering & Quality teams, lead service strategy definition & execution for software and hardware
• Develop & maintain service procedure, service bulletins, training materials, knowledge base articles.
• Develop, manage, and drive continuous improvement in field tooling (hardware, software, and infrastructure tools)
• Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities.
• Identify and drive service business process improvements and standardization
• Identify and assist technical training team in delivery and continuous improvement of training program for service personnel
• Provide technical support for Quality/Post-Market activities (CAPAs, field actions, etc.)
• Travel required ~25%

About You:

• Minimum Education: Bachelor’s degree in Engineering discipline (Mechanical, Industrial, etc.) or equivalent experience required

• Minimum 3-5 years’ experience in Engineering role or equivalent experience supporting service organization required.

• Minimum 3-5 years’ experience supporting medical device capital equipment

• Strong analytical, troubleshooting, and problem-solving skills

• Demonstrated ability to develop clear, concise technical documentation.

• Proficiency reviewing and understanding complex electromechanical and fluidic product/component specifications

• Demonstrated experience in identification and implementation of continuous improvement initiatives

Workplace Type: Hybrid

Benefits & Perks (For Full Time Employees):

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events

Pay Transparency

The Pay Range for this position is listed. Consistent with applicable laws, an employee's pay within this range is based on a number of factors which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location of the posted role. Noah Medical reserves the right to modify this range as needed based on candidate experience level and/or specialized skills. Please note that the aforementioned range is only one component of the position's total compensation package.

Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable.

Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.

Please visit our Careers Page to view our latest openings.