Job Role: - Senior Onsite IT Support Engineer
Job Location: -Amsterdam/Hai Phong/Tokyo/Guangzhou/Shanghai/London
Experience: -8-10 Years
Job Roles & Responsibilities: -
- Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
- Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
- Deliver VIP-level support for executive users and handle real-time escalations.
- Maintain and support AV/conference room technologies, resolving urgent issues promptly.
- Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
- Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
- Use ServiceNow for incident management, SLA tracking, and documentation.
- Support patch cycles, software deployments, and endpoint compliance with security/update standards.
Job Skills & Requirements: -
- 8-10 years of hands-on experience in onsite IT support or end-user computing.
- Strong expertise with Windows, macOS, iOS, and Android platforms.
- Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
- Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
- Familiarity with IT asset management, ITIL practices, and frameworks.
- Excellent interpersonal, communication, and documentation skills with cultural awareness.
- Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
- Prior experience providing VIP/executive support is a strong plus.
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