Are you interested in a dynamic working environment where you are constantly presented with new challenges ? Do you enjoy fast-paced problem solving ? Would you like to see how our customers apply our products in all sorts of unexpected ways ? If so, then this job could be for you !
Our organization is considered the go-to team for all aspects of product maintenance at Oracle, but we're best known for diagnosis and resolution of bugs in just about all of the Oracle Server Technologies product areas. When the Oracle support organization needs additional assistance in solving a customer-reported problem, they come to us to fix it at the source code level. Often the stakes can be high: a production system is down, an upgrade or new application roll-out is delayed. Oracle software powers the engines of almost all of the best known companies, so millions of dollars can be at risk if it fails. Airline reservation systems, banking transactions, online shopping, all depend on swift resolution of problems. Our engineers, many of whom have been with us for ten years or more, are able to piece together clues from the failures and come up with resolutions, often by reverse engineering code paths to arrive at the problem scenario. For a member of this team, it can be exceedingly gratifying to see the immediate result of our solutions. Variety and fresh challenges are defining features of our work.
Our work environment is very technically challenging: you need to understand complex code very quickly. You have to be able to conceptualize the interaction of software components and products together in a stack. You need to be prepared to expect the unexpected and have a strong focus on customer satisfaction. We're looking for people who are fast learners, highly motivated, and have great communications skills. If the opportunity to resolve real-world customer problems in the world's most important software products is exciting to you, then come join us. You can be guaranteed never to be bored !
Our organization has a team taking care of Japanese customer with priority, located in Japan. This position is for one of the database core areas along with Autonomous Health Improvement project of Oracle Database Development as part of Sustaining Engineering, where the focus is to improve Resilience and Diagnostics of the code and generate automated insights for faster problem resolution.
Career Level - IC3
[Qualifications]
- BS or MS in Computer Science or an equivalent area
- 3+ years of software development experience, OR
- 5+ years of Oracle database support experience
- Communication skill in English (TOEIC 800 or higher)
[Required skills]
- Expert software development knowledge in C (or C++) programming language, server / systems level experience in large enterprise class software.
- Excellent understanding of System Architecture and Implementation experience of working / released products with considerable complexity.
- Good Operating Systems knowledge with concepts related to Processes, Memory Management (also Shared Memory), File Systems, Communications/Networking with IPC, etc.
- Working knowledge of Fault Tolerant systems and ability to understand exception case handling.
- Excellent diagnostics, debugging and troubleshooting experience on Linux / Unix environments, along with ability to identify product improvements.
- Working knowledge of processing large amount of product diagnostics / logs / traces to generate meaningful analytics.
- Knowledge of Project Management concepts / software (Jira, Sprints, etc.) and ability to multi-task and deal with shifting priorities
- Should have excellent written (including product documentation) and verbal (with presentation) communication skill
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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