Technical Account Manager - Telco

The Red Hat Global Customer Success team is looking for an experienced and highly skilled support engineer to join us as a Technical Account Manager for our customers in the telco industry in Tokyo, Japan. In this role, you'll provide personalized, proactive support and guidance, cultivating high-value relationships with customers as you seek to understand their IT infrastructures, internal processes, and business needs. The technical account management service is a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a Technical Account Manager, you will tailor support for our end customers' environments, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.

• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Understand your customers' technical infrastructure, hardware, and products
• Perform initial or secondary investigations and respond to online and phone support requests
• Provide excellent customer support for clients regarding their Red Hat products
• Manage customer cases and maintain clear and concise case documentation
• Serve as the customer's advocate within Red Hat
• Travel, as necessary, to visit customers

• 5+ years of system administration experience in Linux, UNIX, Kubernetes, OpenShift, or OpenStack technologies
• Experience in a support, development, engineering, or quality assurance organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Practical experience with a variety of hardware vendors, cloud environments or relevant infrastructure.
• Excellent verbal and written communication skills in Japanese and working knowledge of English
• The right to work in Japan
• Experience with real-time operating systems is a big plus
• Experience with training or presentation delivery is a plus
• Red Hat Certified Engineer (RHCE) is a plus
• Bachelor's degree in a technology-related discipline is a plus

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.