Partner Technical Advisor (Dynamics CRM)

Microsoft (Tokyo, 日本) 14日前

Dynamics 365 for Customer Engagement (CE) Support Engineer / Dynamics 365 for Financial & Operations (FO) Support Engineer / Microsoft Flow & Power Apps Support Engineer. Microsoft’s vision is to empower every person and every organization on the planet to achieve more. Microsoft Customer Service and Support (CSS) plays a key role to build and land this vision as one of the largest services and support networks in the industry, CSS helps more than one billion customers around the world each year. The organization is responsible for partnering with and providing Microsoft product groups with customer feedback and ensuring customers are receiving world-class support in over 35 languages. The Dynamics 365 for Customer Engagement (CE) Support Engineer / Dynamics 365 for Financial & Operations (FO) Support Engineer / Microsoft Flow & Power Apps Support Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve prominent level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset.

Responsibilities

We deliver technical support for this technology.
Dynamics 365 for Customer Engagement (CE), Dynamics 365 for financial & Operations (FO) and Microsoft Flow / Power Apps Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements. Accept escalations from less knowledgeable staff that require more technical expertise. Demonstrate persuasive communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers. Use sound judgment in the management, escalation and resolution of support cases. Maintain prominent level of domain and technical skill in Microsoft Dynamics 365 for Customer Engagement (CE), Dynamics 365 for financial & Operations (FO) and Microsoft Flow / Power Apps.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Partner Technical Advisor (Dynamics CRM)

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