Responsibilities Include

, but are not limited to:

  • Respond to customer support requests, primarily by telephone and e-mail
  • Provide initial scoping of customer technical issues and engage senior technical staff as required.
  • Collaborate with experienced engineers to troubleshoot complex environments, review logs and communicate detailed action plans
  • Regularly follow up with customers with recommendations, updates and action plans.
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base and other resources
  • Document case work accurately to ensure the correct level of detail is available for colleagues.
  • Create new knowledge base articles, as directed
  • Required Skills or Experience:
  • Currently pursuing an undergraduate degree in CIS/MIS, Computer Science, Electrical Engineering, Information Technology, Math or equivalent
  • Experience troubleshooting hardware and software related issues.
  • Working knowledge of Microsoft (Windows Server 2008 and newer), Linux, x86 platforms, mobile devices, and networking
  • Outstanding written and verbal communication skills
  • Exceptional collaboration skills and a passion for problem-solving
  • A motivated self-starter who embraces learning and new challenges
  • High aptitude for learning new technologies
  • Strong customer service skills

Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-04-28

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at [...] Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Technical Support Engineer

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