Co-Op Technical Support Engineer

Requisition Number: 96404

Insight is searching for students who are passionate about technology and interested in joining our Summer 2024 Co-op program. This is an excellent opportunity to explore various career fields in technology at a successful Fortune 500 company. Through alternating semesters of full-time study and full-time work experience (or dual work and study depending on needs) candidates will receive a well-rounded experience providing relevant and challenging projects and assignments and exposure to the various roles within the organization.

We’re looking for an Associate Technical Support Engineer Co-Op to join our Summer Co-Op Program as a remote employee.

What you’ll experience as an Associate Technical Support Engineer Co-Op participant:

• Support
  • Guidance and support while you gain practical, real-world experience.
• Community
  • Build meaningful connections with our teammates who understand your journey.

Our Co-Op Program brings 15 weeks of paid support, training, and guidance and begins on May 2024.

What our Associate Technical Support Engineer Co-Ops do:

• Provides first level product support and remediation of incidents in the client’s environments.
• Provides support to Engineers who handle daily operational management of client’s hardware and software configurations.
• Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software, and system functional specifications.
• Maintains advanced software configurations and recommends new applications and equipment, including updates and patches and computer infrastructure components.
• Executes performance analysis of client environments and remediation tasks based on industry best practices. Implements formal written summary and action plans along with root cause analysis reports for client’s management.
• Formulates, provides, and maintains advanced documentation for various critical business computing technologies including diagrams, configuration settings, usage policies, and operating practice.
• Performs all other duties as assigned.
• Provides Level 2 and 3 break/fix support for various clients, as well as performing remote management tasks for managed services clients.

What we look for in an Associate Technical Support Engineer Co-Op:

• Pursuing BS in Computer Science, Management Information Systems (MIS), Computer Information Systems (CIS) (this role is not programming focused).
• Excellent verbal and written communication skills.
• Ability to communicate across different levels of business.
• Proficient in Microsoft Office Suite.
• Excellent ability to analyze information and think systematically.
• Ability to work autonomously in a fast paced environment.

This role is paid on an hourly basis and ranges from $20.00-$25.00 per hour.

What is the Insight Co-Op Program?

The Insight Co-op program is geared toward hiring, developing, and mentoring collegiate candidates to apply skills which align to their major and/or professional goals including roles in Cyber Security Analyst, Technical Solution Associate, Technical Support Engineer, Project Coordinator, Business Analyst, Associate Services Delivery, Technical Writer and more! Participants will be immersed in a variety of relevant and valuable work experiences for application of effective communication, problem-solving strategies and networking supporting the Infrastructure & Operations, Cloud & Security Management, End User & Application Management, and IT Outsourcing lines of business. Roles & responsibilities will vary depending on the project assignment and will become more challenging with each participating semester. Participants will also be assigned curriculum that instills Insight’s core values of hunger, heart and harmony. Our core values are fundamental beliefs — shared throughout our company — that govern how we behave and make decisions. From daily tasks to company-wide policies, we refer to these values to remind ourselves of who we are and who we want to be.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: [[Remote || [[Hybrid || [[USA || [[Support || [[Co-Op || [[Help desk ||