Therapist - Aman Tokyo

Role

Under the direct supervision of the Therapist Supervisor / Senior Therapist, the Therapist is responsible for ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure and Standard Operating Procedures and Guideline established by the hotel or the corporate office.

Responsibilities

• Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values and Competencies.
• To ensure that the Brand is protected, to ensure that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and Flamework.
• Review daily revenue and statistical figures.
• Maximizing Spa and Wellness profit by controlling cost.
• Conduct Upsell of the movement to maximize hotel revenue.
• Understand and follow Policy and Procedure and Standard Operating Procedures.
• Be visible and accessible to guests.
• Maintain safety and cleanliness at treatment room and relaxation area.
• Maintain replenishment of guest amenity and linen at treatment room.
• Maintain Guest History profiles and ensure Guest Recognition, Customer Delight and Retention on daily bases.
• Full knowledge of treatment, movement sessions, and promotions available to guests.
• Full knowledge of guest rooms and information of outlets in the hotel.
• Full knowledge of the operational systems and equipment at Therapist.
• Utilize and develop communication tools and channels for the dissemination of information and workflow amongst Spa and Wellness and all departments in the hotel.
• Attend Daily Morning Briefing / Spa and Wellness Briefing to share information.

Requirements

• Verbal proficiency in English and Japanese
• Degree/Diploma in any discipline
• CIDESCO official license or other international aesthetic license
• Minimum 2 years as Therapist or Aesthetician
• Ability to work long hours
• Motivated and team builder
• Flexibility, enthusiasm, initiative
• Goals oriented, desire to achieve goal
• Committed

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Programme.

• Discount on Food & Beverage Outlets and Aman Retail Boutique.

• Meals and coffee breaks during shifts.

• Club activities.

• Birthday Benefit (Food & Beverage outlet experience).

• Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.