Marketplace Paid Services (MPS)
Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners? The Amazon Marketplace Paid Services (MPS) program which seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve seller engagement and satisfaction and enable global solutions through direct cooperation with the US, EU, and China Teams.
MPS is seeking a dynamic and motivated Training Manager to develop and help growing our newly launched Paid Services business. Training Manager is responsible for the planning, coordination, execution and implementation of various learning and development programs used to train new hires and existing Merchant Consultants and also developing overall growth strategy of this new program and support both Selling Partners to grow their business through this new service.
The ideal candidate will be comfortable influencing senior external stakeholders, strong analytical skills, a track record of using data and tools to drive business growth and be comfortable operating in an ambiguous environment given the early stage of the MPS program.
· Operate an optimal training program for Merchant Consultants that will improve Selling Partners satisfaction
· Maintain a strong relationship with all stakeholders to ensure flawless execution of training plans
· Improve current training program
· Manage and coordinate Trainer’s schedules
· Manage Training progress and track Merchant Consultant proficiency
· Clarify issues based on data analysis, propose and implement improvement measures
· Localize best practices learned from overseas teams in Japan
Various Working System for Work Life Harmony
We believe that it is important to spend private time such as spending time with your family or doing anything you like to spur innovation. Amazon promotes a fulfilling and flexible work style according to the work volume and lifestyle of each employee. (Example: Flex Time, Work From Home, Maternity /Parenting /Family Care Leave etc.)