Qualifications: Bachelor's degree in Management / IT 5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role, preferably in Contact Center domain 5+ years of industry experience in Speech & Text Analytics solutions Knowledge of Speech & Text Analytics solutions like CallMiner, Nexidia, Genesys etc. Preference will be given for experience in CallMiner tool Experience in contact center technologies Comfortable with high pressure, high profile and fast-paced projects Exposure to Technical Project management and Prioritization process Strong communication, collaboration, and stakeholder management skills Strong visualization skills or ability to put together a strong data narrative on solutions/experiences. Expertise in JIRA and Agile methodology. Proven understanding of high-performing organizations with Release cycles. Experience implementing or system administrating SaaS platforms.