Westin Club Agent

POSITION SUMMARY

Must have Japanese citizenship or Eligible work in Japan permit holder

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

空席状況、サービス、安全性、ゲストのウェルビーイングについてクラブラウンジを監視する。バー、バーユニット、テーブル、その他の道具を清潔に保つ。温かい飲み物、冷たい飲み物、アルコール飲料を準備し、提供する。氷、グラス、備品をストックする。補充の必要性を予測し、迅速に伝える。必要に応じて食器や調理器具を洗う。開店・閉店業務を行う。必要な備品を調達し、必要に応じて倉庫からバーセットアップエリアまで運ぶ。酒類、ビール、ワイン、クーラー、キャビネット、保管場所の安全を確保する。関連情報を部門日誌に記録する。追加の食事を予測し、特別なリクエストを厨房に伝える。

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

事故、怪我、危険な作業状況をマネージャーに報告する。会社の方針と手順を守り、制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従い、すべてのゲストを歓迎し、謝意を表し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明瞭でプロフェッショナルな言葉遣いで他人と会話し、書面を正確かつ完全に準備・確認し、適切なエチケットで電話に応対する。他者と良好な関係を築き、維持し、共通の目標を達成するためにチームをサポートする。品質保証の期待と基準を遵守する。補助なしで25ポンド以下の重量物を移動、持ち上げ、運び、押し、引き、置く。監督者の要請に応じて、その他の妥当な職務を遂行すること。

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience is required.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.