At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
XM Strategist - Japan
Why We Have This Role
- The XM Strategists are a team of experienced experts in the Experience Management (XM) space. Forming part of the presales organization, the team's mission is to inspire organisations new to Qualtrics and existing customers looking to expand their XM programs. We share best practices and guidance and help customer shape their visions and approaches to XM throughout presales cycles.
- The goal of our team is to drive revenue with a focus on winning within key accounts and supporting strategic initiatives that will increase revenue. Our XM Strategists support our sales teams by bringing their years of experience and credentials to bear through defined client engagements ranging from executive coaching sessions to more in-depth workshops.
- This team dives deep on key deals and strategic accounts to positively influence time to close, average deal size and overall win percentage.
How You’ll Find Success
- As an EX Strategist, you will be hyper-focused on growing global revenue. You will work side-by-side with the sales organisation on strategic account planning, deal-specific strategy, and sales campaign execution.
- You will build deep relationships in strategic accounts, be proactive in creating opportunities, develop a center of excellence around competitive intelligence, and support high-value cross-functional initiatives.
- While most of your efforts will be focused in a pre-sales environment, some of the additional cross-functional initiatives could include input in product direction, content generation, contributing to analyst reports/relationships, attending events, delivering customer workshops, and directing account based marketing activity.
- You’ll work as part of a global network of experts and form a key part of the Japan sales team, building relationships with both local and global leaders within the Qualtrics business.
- Thrive as a subject matter expert focused on pre-sales engagements that build, expand and close pipeline in the most critical accounts for the business, with the most critical stakeholders and decision makers.
- Serve as a strategic partner to the sales team in key opportunities, delivering outputs that help customers build their vision for experience management, and design their roadmaps towards the art of the possible.
How You'll Grow
- The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure not only to areas that align with your core areas of expertise (e.g., employee experience), but will also be afforded the opportunity to shadow and eventually own motions aligned to other areas under the XM umbrella (e.g., customer experience and market research).
Things You’ll Do
- Drive conversion and cultivate strong relationships with senior decision-makers.
- Collaborate with Enterprise sales to effectively position Qualtrics solutions to meet client needs.
- Provide accessible advice and share best practices both internally and externally
- Act as expert spokespersons, representing Qualtrics at key marketing events and driving activation of XM communities in target markets.
- Provide input into our product teams to ensure that our solutions are designed to meet the needs of our international customer base.
What We’re Looking For On Your CV
- Extensive HR industry experience and knowledge (preferably in employee engagement and employee measurement)
- A keen interest in the broader XM category, including a passion for connecting EX outcomes to customer experience (experience in the CX, as well as the EX space, is a bonus)
- Experience in a selling environment within an agency or technology company environment or as a customer buying technology and or consultancy in the EX space
- Experience as an external/internal consultant designing and/or delivering employee experience programs
- Exceptional presentation skills
- Strong verbal and written communication skills in Japanese and English
- Degree in Organisational Psychology, behavioural science or a related field
- Willingness and ability to work in a quota-carrying sales environment
- Willingness and ability to travel between 25-50%
What You Should Know About This Team
- The XM Strategists are a team of experienced experts in the Experience Management (XM) space. Forming part of the presales organization, the team's mission is to inspire organisations new to Qualtrics and existing customers looking to expand their XM programs. We share best practices and guidance and help customer shape their visions and approaches to XM throughout presales cycles.
- The goal of our team is to drive revenue with a focus on winning within key accounts and supporting strategic initiatives that will increase revenue.
- We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
- Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
- Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team’s Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours. We operate a flexible working model with 3 days in the office / with customers, 2 days working from home.
- We take pride in our office design aiming at cultivating creativity from our city views to an open and collaborative work space.
- On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
- We believe in sharing Qualtrics success which is part of the compensation for all Employees.
- Our company values ‘TACOS’ are central to our culture and ways of working https://www.qualtrics.com/careers/us/en
- To learn more about what we value, read about it directly from our employees' Qualtrics Life stories https://www.qualtrics.com/qualtrics-life/
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
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