Responsibilities:
- Maintain and support of Active Directory (AD), Azure Active Directory (Entra ID), and Microsoft 365 platforms, including Collaboration Services, Power Platform, and Copilot.
- Administer and support Microsoft 365 services such as SharePoint Online, Copilot, Power Platform, and identity‑related services (AD / AAD / hybrid identity).
- Provide L2/L3 technical support for Microsoft 365 and identity services, including:
- Incident resolution and service request handling
- Root cause analysis and problem investigation
- Impact analysis, testing, and change execution
- Prepare and execute change management activities, including change plans, risk and impact assessments, testing, and post‑implementation validation.
- Work closely with cross‑functional technical teams to ensure smooth delivery of changes, upgrades, and service improvements.
- Support system upgrades and new feature rollouts, including:
- Upgrade preparation and testing
- Coordinating testing sessions with application teams and end users
- Monitoring rollout progress and addressing issues during implementation
- Assist in project‑related activities, ensuring deliverables are completed according to agreed scope, timeline, and quality standards.
- Maintain technical documentation and operational procedures to support service continuity and audit requirements.
Requirements:
- Degree holder in Computer Science, Information Technology, or a related discipline.
- Minimum 5 years of experience in large‑scale IT infrastructure and system support environments.
- Solid hands‑on experience with Microsoft 365, Windows platforms, and enterprise identity services.
- Experience in project support or project management within an enterprise IT environment.
- Knowledge of cloud infrastructure is an advantage, particularly Microsoft Azure, with hands‑on experience in design, setup, and administration.
- Strong problem‑solving skills with the ability to work independently and under pressure.
- High proficiency in both written and spoken English and Chinese.
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