マイクロソフトのカスタマー・サービス＆サポート（CSS）部門は一貫したサポート体験を提供することですべての人や組織との信頼を構築する組織です。CSSでは、お客様とパートナーにおける問題の迅速解決と起こりうる将来の問題を事前に阻止することで、マイクロソフト製品への投資からより多くのことを達成できるようにお手伝いします。 お客様は、ハイブリッドおよびクラウドソリューションを活用しながら、データを保護し、セキュリティを確保するための 複雑かつこれまでにない課題に直面しています。私たちのチームであるSCIM（セキュリティ、コンプライアンス、アイデンティティ、およびマネジメント）は、当社の集合的なセキュリティ戦略へのコミットメントをさらに強化し、重要な顧客ニーズに対応するために作られました。 このポジションは、SDM（Supplier Delivery Management）マネージャーとして、インディビジュアル・コントリビューターから成るチームのピープルマネジメントを行います。このチームでは、チームメンバーの一人一人がDP（デリバリーパートナー）の成功にフォーカスします。複数のDPサイトにおいて、DPのサポートおよびデリバリー技術の運用面を監督します。 SDMマネージャーの役割には、運用ニーズ、コスト効率、および革新的なイニシアチブとプロジェクトの実施による顧客体験の向上をサポートするための継続的な改善計画の監督も含まれます。SDMマネージャーはまた、DPに技術的な指導、準備、およびエスカレーション管理を提供するパートナーテクニカルアドバイザーの役割を監督し、Microsoft製品およびサービスに関する技術的な問題が顧客およびパートナーにとって、最も効率的かつ効果的な方法で解決されることを保証します。 このポジションは働き方の柔軟性が高く、最大で100% まで在宅勤務が可能です。 マイクロソフトのミッションは、地球上のすべての人と組織がより多くのことを達成できるようにすることです。我々は成長への強い意志を持って他者を強化するための革新に取り組みながら、協力することで共通の目標を達成していきます。私たちは日々、敬意、誠実さ、そして説明責任といった価値観に基づいて、誰もが仕事やそれ以外でも成功できるよう、多様性を受け入れる文化を創造しています。 With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience.
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