Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in technical project management or a customer-facing role. Ability to work non-standard hours and work rotations/shifts. Ability to communicate in English and Japanese fluently to
Job Purpose To enable customers to achieve their desired outcomes by delivering proactive, personalised, and value-driven support throughout their lifecycle. The Customer Success Specialist builds strong, trust-based relationships, ensures transparency, and deeply understands each customer’s goals to drive adoption,
Performs calibration, repair, adjustment, and preventive maintenance of Tektronix, Keithley, and other test and measurement equipment. Provides technical support and responds to customer inquiries. Supports calibration services for third-party equipment, including minor repairs and adjustments. Participates in
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Job Details About Salesforce Salesforce is the #1
Want to be a part of Asia Pacific & Middle Easts (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the
Job Description: We are Omnissa! The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We dont just work in the sporting industry; we are actively changing it.
Job Description: Business Overview Rakuten Groups mission is To empower people and society through innovation. Within this mission, Rakuten Travel stands as one of Japans largest accommodation booking sites, offering diverse and appealing services that cater
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is
■ 募集ポジション カスタマーサクセスマネージャー（Customer Success Manager） ■ このポジションの魅力 世界中で利用される知財・特許データ×アナリティクスを活用し、企業の意思決定に直接貢献 顧客の「導入後の成功」に深く関わり、継続的な価値創出をリードできる 営業ではなく、顧客に寄り添う長期的なパートナーシップを重視した役割 グローバルチームと連携し、最先端のデータ・SaaSビジネスに携われる ■ 会社概要 LexisNexis Intellectual Property（IP）は、特許・知財データと高度な分析技術を組み合わせ、企業の研究開発戦略および知財戦略の高度化を支援するグローバル企業です。 RELXグループの一員として、信頼性の高いデータとテクノロジーにより、顧客の競争力強化とイノベーション創出に貢献しています。 ■ ポジション概要 本ポジションは、LexisNexis IPソリューションをご利用いただいている顧客に対し、 導入後の活用定着・価値最大化・長期的な成功の実現を支援する役割です。 単なるサポートではなく、顧客の業務や課題を深く理解し、「どのように使えば成果につながるか」を伴走型で支援する戦略的パートナーとして活躍いただきます。 ■ 主な業務内容 1. 導入支援・オンボーディング 顧客の業務・目的に合わせた導入プランの設計 利用開始初期の定着支援および活用基盤の構築 顧客が早期に価値を実感できる状態をリード 2. 活用促進・ユーザー定着支援 利用状況の分析に基づく改善提案 定期レビュー（Business Review）の実施 トレーニング・勉強会・ユースケース共有の企画・実行 顧客内での利用拡大（部門横断展開）の支援
■ 募集ポジション カスタマーサクセスマネージャー（Customer Success Manager） ■ このポジションの魅力 世界中で利用される知財・特許データ×アナリティクスを活用し、企業の意思決定に直接貢献 顧客の「導入後の成功」に深く関わり、継続的な価値創出をリードできる 営業ではなく、顧客に寄り添う長期的なパートナーシップを重視した役割 グローバルチームと連携し、最先端のデータ・SaaSビジネスに携われる ■ 会社概要 LexisNexis Intellectual Property（IP）は、特許・知財データと高度な分析技術を組み合わせ、企業の研究開発戦略および知財戦略の高度化を支援するグローバル企業です。 RELXグループの一員として、信頼性の高いデータとテクノロジーにより、顧客の競争力強化とイノベーション創出に貢献しています。 ■ ポジション概要 本ポジションは、LexisNexis IPソリューションをご利用いただいている顧客に対し、 導入後の活用定着・価値最大化・長期的な成功の実現を支援する役割です。 単なるサポートではなく、顧客の業務や課題を深く理解し、「どのように使えば成果につながるか」を伴走型で支援する戦略的パートナーとして活躍いただきます。 ■ 主な業務内容 1. 導入支援・オンボーディング 顧客の業務・目的に合わせた導入プランの設計 利用開始初期の定着支援および活用基盤の構築 顧客が早期に価値を実感できる状態をリード 2. 活用促進・ユーザー定着支援 利用状況の分析に基づく改善提案 定期レビュー（Business Review）の実施 トレーニング・勉強会・ユースケース共有の企画・実行 顧客内での利用拡大（部門横断展開）の支援
Job Description: Business Overview Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services,
Job Title:Specialist, Customer Acquisition Job DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible
Reports to: Sr. Customer Service Manager About the Role We are seeking an experienced and results-driven Customer Service Manager to lead our Customer Service and Order Management team. In this role, you will drive solution-oriented decision-making, collaborate closely with
Reports to: Sr. Customer Service Manager About the Role We are seeking an experienced and results-driven Customer Service Manager to lead our Customer Service and Order Management team. In this role, you will drive solution-oriented decision-making, collaborate closely with
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital
Job Title:Specialist, Customer Acquision Job DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible
The Lark Japan Customer Success team is responsible for ensuring the success and satisfaction of Larks customers in Japan. The primary role is to assist customers of Lark Japan in maximizing the value they get from the platform and to
Customer Service Engineer, Japan Do you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you
Job Description Provide and execute overall business strategy, direction and leadership to the CER Sales team in Japan and continue to aim business growth in Japan and develop business growth opportunity for our Ceramics products at