Position Title: Senior Customer Success Manager Role Overview: The Client Success team within the ADP ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to
Company Description 会社概要 すべての始まりは2004年、カリフォルニア州の陽光あふれるサンディエゴで始まりました。革新的なエンジニアであるフレッド・ラディが、働き方を変革できる可能性を見出したのです。 それから今日まで、ServiceNowはグローバル市場のリーダーとして、革新的なAI強化テクノロジーを8,100社以上のお客様に提供し、その中にはFortune 500に選ばれた企業が85％程含まれています。 当社のインテリジェントなクラウドベースプラットフォームは、人・システム・プロセスをシームレスにつなぎ、組織がよりスマートで迅速、そして優れた働き方を実現できるよう支援します。 しかし、これは私たちの旅の始まりに過ぎません。世界をより良く働ける場所にするという目的を追求する私たちと共に歩みませんか？ Job Description 職務内容 Impact GuidedのCSMは、複数の顧客を担当し、効率的かつスケーラブルな方法で顧客のビジネス成果達成を支援します。ServiceNow製品の採用と活用を促進し、顧客が最大限の価値を得られるよう、標準化されたガイドやベストプラクティスを提供します。また、顧客からの技術的な相談に対する一次窓口として、基本的な技術的知識を活かし、適切な対応や社内連携を行います。 具体的な業務内容： 複数の顧客を同時に担当し、共通課題に対する標準化されたソリューションを提供 顧客のビジネス目標を理解し、成果達成に向けたアクションを計画・実行 製品の利用状況をモニタリングし、最新バージョンへの移行や技術的健全性を維持 顧客の状況に応じたガイドやコンテンツを活用し、利活用率と利用範囲を拡大 成功事例やベストプラクティスを共有し、顧客の価値最大化を支援 顧客との信頼関係を維持しながら、技術的な質問や課題を適切に把握し、迅速な解決に向けた調整を実施。必要に応じて社内の専門チームと連携し、円滑なエスカレーションを推進。 社内チームと連携し、スケーラブルなデリバリーを実現 Qualifications 応募資格 顧客向けプロフェッショナルサービスまたはカスタマーサクセス領域での5年以上の経験 プリセールス活動における顧客提案や技術的デモンストレーションの経験を活かし、顧客の課題解決や価値訴求などポストセールスに新たに挑戦したい方 複数顧客を同時に管理し、効率的にサービスを提供できる能力 AIを業務プロセスや意思決定に統合する方法を考え、活用した経験（AIツールの利用、ワークフロー自動化、AI分析の活用など） 基本的な技術的知識（クラウド、ITサービス管理、ワークフロー自動化など）を活かし、顧客の技術的相談に対応できるスキル グローバルクラウドベンダーのSaaSソリューションにおける販売、導入、展開、拡張、運用の各フェーズでの技術的支援経験 － 顧客のビジネス要件を理解し、SaaS製品の適切な構成・設定を提案 － 導入プロジェクトにおける技術的リード、データ移行や統合のサポート － 運用フェーズでのパフォーマンス最適化、アップグレード対応、利用促進施策 －
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer
Overview of the Role We are looking for an ambitious, highly driven and commercially minded Sales Development Representative (SDR) or Senior Sales Development Representative (Senior SDR) to join our Tokyo office and support our new business
The Basics: The Tanium Talent Acquisition Team is hiring a Recruiter to own hiring activity within Go-To-Market (Sales) recruiting and other functions within APJ. This candidate will be an organizational guru, work effectively with hiring managers
What to ExpectAs a Store Manager at Tesla you are a seasoned and charismatic retail leader, responsible for overseeing and driving sales and delivery operations at your location. In this role, you will be responsible for
Position Director, Growth Marketing Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to
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About Copado Copado is the leading DevOps platform for Salesforce, revolutionizing how the worlds largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled
Summary: Manages sales directly to end-users of the organization’s products or services in a large specified geographic area, or is responsible for a specific industry or product segment on a national or geographic basis. Duties &
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are
About Pallet Pallet is building AI Agents to transform the physical economy — a $12 trillion global industry. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under
Description About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as
Who We Are Notion is the collaborative AI workspace where teams and agents think together. Were building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer,
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do
Our Mission: Driving technology always feels old. Not by a little bit. We believe vehicles can be a thousand times smarter, safer, and more connected to the world around us, and our mission is to see
Description About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them