Position Summary The Owner Experience Manager will lead the development and execution of CRM and owner engagement strategies to drive customer lifetime value (LTV), retention, and brand loyalty for Dyson Japan. Reporting to the E-Commerce Director,
企業概要 ・Bosch Groupの100%子会社（日本・東京拠点） ・B2B向けビジネスプロセスアウトソーシング（BPO）サービス提供 ・日本国内における24時間365日対応のコンタクトセンター運営（ネイティブ日本語対応） ・Boschグループ内および外部顧客向けサービス提供（多業種対応） ・３０名弱の小規模・機動的組織（経営層との密接な連携） ・2025年6月 新オフィスを開設し移転（東京・池袋 PMOビル） 求人内容 1. Job Responsibilities ・日本市場におけるBPOサービス事業のGo-to-Market設計および実行（STPターゲット領域中心） ・顧客課題の構造化および業務プロセスの分解・再設計（As-Is / To-Be設計） ・顧客業務に基づくサービス／オペレーション設計およびソリューション構築 ・業務フロー設計およびシステム要件定義のリード ・ターゲット市場分析およびSTP設計（Segmentation / Targeting / Positioning） ・顧客価値提案の構築および提案ストーリー設計 ・設計したサービスを基に顧客提案および案件創出をリード（B2B領域） ・営業戦略の立案および実行（年成長200%を目標とした事業拡大） ・グローバルチームと連携したサービス構築およびローカライズ推進 ・内外部パートナー（例：SOVH）との実装調整およびデリバリー設計 ・営業パイプライン構築および案件マネジメント ・提案活動およびプレゼンテーション（英語含む） 2. Current Challenges ・ハンズオンで顧客課題を起点としたサービス設計および案件創出をリード ・STP領域における市場開拓およびポジショニング確立 ・営業活動およびサービス設計の再現性確立（型化）
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