役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
As a senior software engineer, you will be contributing to cutting edge electricity platform in an international team. Client Details The company is developing innovative service related to electricity/energy using the state of the art technologies such
Looking for a skilled backendbackend engineer who is interested in FintechFintech Products. Can work with GolangGolang/C#/Java Client Details Growing FintechFintech company with very flexible working culture and International team. Description * Supporting product development and developing implementations
One of the best fintech companies in Japan with rapid growth of their business International work culture with full-remote work style Seeking skilled and experienced Product Managers to join one of the best fintech companies in
Based in Naha, Okinawa you will be responsible to lead the US Government sales team to achieve growth targets, as being in charge of strategy, business development, account management, tech support and full P/L of the
アプリ開発を行い、サービスの向上や機能の追加などビジネスや社会に貢献できるお仕事です。 Client Details お薬やレントゲンなどの情報を管理するアプリを開発するヘルステック企業です。 Description * アプリの設計、開発 * 組織横断的に他メンバーとコミュニケーション * 問題を検知、修正 Profile * コンピューターサイエンスなどの学位 * Webアプリ開発経験 * Reactなどフレームワークの経験 * アーキテクチャーの知識 Job Offer * フルリモート可能 * 高水準の給与 * 新オフィス To apply online please click the Apply button
A vendor world leader in its expertise in application delivery networking technology, focusing on enhancing the performance, security, and availability of web applications and network resources. 1 Technical consultation for customers. 2 Designing tailored solutions. 3 Conducting product
Responsibilities: Development/operation * System construction: Design and construction of infrastructure configuration * Inquiry handling: Responding to inquiries from developers and coordinating with them * System operation: management of system health and consideration of improvements * Incident
We are creating a healthier world for all people. For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and
Working with Japan, and APACs fastest growing tech startup in the renewable AI / ML area. Fantastic international team, full remote inside Japan okay, lots of room for growth. Team is headed by a former engineer, offers
Promote EDA tools in sectors and accounts assigned. Client Details Global technology leader in Electronic Design Automation. Description - Develop clients in designing of semiconductors, PCB, and electrical products sector - Develop sales activities for semiconductor
As a Sales Manager within the System Sales team, the role involves closely collaborating with sales staff and field engineers to drive project business, focusing on sales of Continuous Monitoring System Business within a Science-based approach, understanding
Bondex is looking Senior Software Engineer, Rust for Chainlink! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access
JLPT: Native-1 Job Description: Manufacturing Engineer Candidate must have production engineering experience in manufacturing industry (Aerospace industry is preferred, but nor must.) Able to read and understand engineering and stage drawings thoroughly. Candidate should have exposure in
Bondex is looking for a Senior Software Engineer, Blockchain Integrations for Chainlink Labs! About the Company Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is
Job Description Design, verification and simulation of Power MOSFET block including Sense MOSFET ＆ Temperature sensor meeting performance, area and power specifications. Collaborate with Analog block leads to achieve system and design strategy for IPD products.
企業概要 The history of Bosch is the history of car evolution. As a top-class automotive equipment supplier, Bosch Corporation supports market expansion domestically and globally. Bosch pursues the development of advanced technologies for ecology, economy, safety
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
